Adventist Health System

Adventist Health System is an organization rich in the tradition of providing quality health care in a mission-minded environment. We employ more than 80,000 individuals in our hospitals, nursing homes, home health agencies, headquarters and other affiliate entities with locations in nine states.

Most importantly, we provide all of our employees with opportunities to grow spiritually as they further the mission of Extending the Healing Ministry of Christ.

Adventist Health System Orlando, FL, USA
Aug 17, 2017
Floor Tech -Environmental Services - Florida Hospital - Multiple Campuses - Multiple Shifts Florida Hospital seeks to hire a Floor Tech who will embrace our mission to extend the healing ministry of Christ. Florida Hospital Facility Profile: Established in 1908, Florida Hospital is one of the largest not-for-profit healthcare systems in the country, caring for more than a million patients each year. The 2,286-bed acute-care medical facility, comprised of nine hospitals, has been recognized by U.S. News & World Report as one of the best hospitals in the country for the past 10 years. It serves as a community hospital for Greater Orlando and as a major tertiary referral hospital for Central Florida and much of the Southeast, the Caribbean and Latin America. Department Profile: The environmental services department is responsible for maintaining the cleanliness and sanitation of our patient rooms and ancillary areas such as offices, public areas and other hospital departments. Our team follows a ten step cleaning and patient experience process to excel with patient and client engagement. Available Campuses: Floor Tech positions may be offered at the following locations (availability fluctuates based on campus needs): Florida Hospital Altamonte Florida Hospital Apopka Florida Hospital Celebration Health Florida Hospital East Orlando Florida Hospital Orlando Florida Hospital Kissimmee Florida Hospital Winter Garden Winter Park Memorial Hospital EVS Incentives: Floor Tech position offers the following Incentives: Benefits after 90 days of hire Shift Differentials Growth opportunities Available Work Hours/Shifts: Floor Tech shifts available (availability fluctuates based on campus needs): Full-time, Part Time and On Call Day and/or evening and/or night shifts including weekends Part Time weekend only positions available at some locations Job Summary: Perform daily maintenance and major restoration of hard and carpeted surface areas in accordance with department and Florida Hospital policies and procedures. Perform cleaning using the 12 step process in areas as assigned. Conduct project cleaning of walls, lights entrances, common areas, windows vents, sidewalks, etc. as assigned. Adhere to all policies and procedures set by Florida Hospital and the department. Actively participate in outstanding customer service and accept responsibility in maintaining relationships that are equally respectful to all. Knowledge, Skills, Education, & Experience Required: Demonstrate ability to read, write, communicate and understand instructions given in English. Demonstrate knowledge of floor care maintenance and processes. Demonstrates knowledge of environmental services equipment and chemicals used the department. Knowledge of floor care maintenance and processes. Ability to assess, correct and maintain various floor surfaces. Ability to use safely and efficiently all equipment related to the care of floors surface to include but not limited to commercial rotory machines, autoscrubbers, vacuums, and floor burnishers. Job Responsibilities: Demonstrates through behavior Florida Hospital's Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization's Performance Excellence Program Analyzes carpeted and hard surface floors, and applies correct maintenance procedures. Performs cleaning function using the 12 steps process in all assigned areas. Monitors and reports any equipment issues or shortages. Stocks supplies. Assesses areas of assignment and makes suggestion for improvement to supervisor. Documents daily assignments completed. Adjusts to staff shortages and covers other assigned areas. Maintains high standards set by department and Florida Hospital. Properly uses personal protective equipment in all aspects of job performance. Interacts with patients/customers in an appropriate manner in relation to age based competencies. Assist in cleanup of emergency spills as requested or observed. Floor care duties include but are not limited to stripping and refinishing hard surface floors, deep cleaning of carpets and maintenance processes related to floor care. Employee job duties may include transport of hazardous waste from the point of generation to a designated secure storage area. Employee will be required to complete initial training (prior to handling hazardous waste) and refresher training to include proper handling and transport of hazardous waste, and proper selection, use and disposal of personal protective equipment. Environmental Services - Uses TeamChimes system to maintain productive flow of beds and patients. Calls in and out as required. Environmental Services - Accesses the medication room for cleaning purposes only. (Will be properly oriented on med room procedures.) Any other duties as assigned by supervisor or director. If you want to be a part of a team that is dedicated to delivering the highest quality in environmental services, we invite you to explore our floor tech opportunity and apply online today. If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Floor Tech opportunity with Florida Hospital and apply online today. Job Keywords: environmental services, janitorial, cleaning, Floor Technician, Floor Care
Adventist Health System Maitland, FL, USA
Aug 17, 2017
Account Specialist - Outbound/Collections - Maitland Florida Hospital seeks to hire an Account Specialist who will embrace our mission to extend the healing ministry of Christ. Facility Profile: Established in 1908, Florida Hospital is one of the largest not-for-profit healthcare systems in the country, caring for more than a million patients each year. The 2,286-bed acute-care medical facility, comprised of eight hospitals, has been recognized by U.S. News & World Report as one of the best hospitals in the country for the past 10 years. It serves as a community hospital for Greater Orlando and as a major tertiary referral hospital for Central Florida and much of the Southeast, the Caribbean and Latin America. Work Hours/Shifts: Full Time: Monday - Friday 8am - 5pm Job Summary: Responsible for handling a high volume of inbound/outbound calls from patients to address inquiries and questions, handle complaints, troubleshoot problems, obtain accurate information and collecting on account receivables to protect the financial standing of Florida Hospital. Responsible for extensive follow up and performs collection activities for current, past due and delinquent accounts to ensure collection goals are met consistently. Interacts in a professional and timely manner with patients, physicians and other department personnel to accomplish patient satisfaction. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Knowledge, Skills, Education, & Experience Required: Uses discretion when discussing personnel/patient related issues that are confidential in nature and acts accordingly. Is responsive to ever-changing matrix of hospital needs and acts accordingly. Excellent listening skills and problem solving techniques. Excellent telephone etiquette. Self-motivator, quick thinker in terms of dealing with difficult patient complaints. Detail oriented and adaptability One (1) year collections and/or call center experience (Preferred) High School diploma or GED (Preferred) Licensure, Certification, or Registration Required: Non Applicable Job Responsibilities: Demonstrates through behavior Florida Hospital's Core Values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork as outlined in the organization's Performance Excellence Program Responsible for collecting and verifying patient demographic information for the purposes of ensuring timely collection to support the hospital financial goals. Monitors, reports and performs collections activities for the purposes of collecting large balances owed to Florida Hospital. Establishes payment arrangements and coordinates flow of Self-Pay accounts in a professional manner, demonstrating regard for dignity of all patients and family members. Communicates with responsible parties, as appropriate, ensuring all internal efforts are exhausted prior to referring the account to an external agency. Maintains or exceeds performance and productivity standards, as it relates to the Predictive Dialer Statistics. Maintains or exceeds collection standards/goals. Responsible for collecting on past due or delinquent accounts in order to bring current and consistently resolving favorably by collecting what is owed to Florida Hospital. Maintains or exceeds audit standards on established goals. Responsible for participating in extensive collections and customer service training to support patient satisfaction targets. Responsible for collecting and verifying patient demographic information for the purposes of ensuring timely collection to support the hospital financial goals. Adheres to HIPAA regulations by verifying pertinent information to determine caller authorization level receiving information on account. If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Account Specialist opportunity with Florida Hospital and apply online today. Job Keywords: Accounts Specialist, PFS, Patient Financial Services
Adventist Health System Maitland, FL, USA
Aug 17, 2017
Insurance Reimbursement Manager - Medicaid & Government Billing - Maitland Florida Hospital Maitland seeks to hire an Insurance Reimbursement Manager who will embrace our mission to extend the healing ministry of Christ. Facility Profile: Established in 1908, Florida Hospital is one of the largest not-for-profit healthcare systems in the country, caring for more than a million patients each year. The Maitland Office Plaza houses our highly skilled teams that support our hospital system including Marketing, Patient Financial Services, Revenue Management, the Credit Union and Human Resources. The Trickel Building, a two-story office structure, creates an atmosphere of health and healing, with a healthy-style café and quaint chapel. The main lobby is filled with lush greenery and a light trickle of water, creating a holistic environment. Department Profile: Florida Hospital Patient Access/Guest Services - offers world class customer service and is the patient's first impression at our mission-centric organization. As patient advocacy ambassadors, the Maitland team strives for excellence in patient experience, patient safety, throughput, regulatory compliance and ensures financial stability across the system. Our team of highly engaged registration and concierge staff assist patients, providing them with knowledge on medical insurance benefits and options to take care of patient financial responsibility. We work hand in hand with multiple departments throughout the campus to give our patients a seamless experience. With a focus on fostering talent we provide a wide range of opportunities to learn new skills and grow professionally through individual development plans. Work Hours/Shifts: 8:00am - 5:00am / Monday - Friday Job Summary: Under general direction, manages all functions of Billing and Insurance Reimbursement areas for assigned payor accounts. Maintains working relationship with all payers, staying in constant communication with provider representatives/contract managers. Monitors A/R by reviewing all payer account listing logs averaging from $30 million to $100 million per team, ensuring all accounts are processed and identifies barriers causing delay in payment. Reports all issues identified at quarterly JOC meetings/state meetings for Governmental Agencies. Performs managerial duties in absence of Director. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Adheres to Florida Hospital Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies. Knowledge, Skills, Education, & Experience Required: Ability to serve as hospital liaison for patient and family in absence of patient representative. Ability to use discretion when discussing personnel/patient related issues that are confidential in nature. Ability to be responsive to ever-changing matrix of hospital needs and act accordingly. Ability to give and follow written and verbal directions. Self-motivator, quick thinker. Ability to communicate professionally and effectively in English, both verbally and in writing. Five (5) years experience (including two years supervisory experience) in Patient Access/Patient Financial Services Department or related area (registration, finance, collections, customer service, medical office, or contract management). Four (4) year college degree (business, healthcare or health services administration, health information management, communications, finance, accounting, public administration, human resources, management, or marketing). (Preferred) Licensure, Certification, or Registration Required: N/A Job Responsibilities: Demonstrates through behavior Florida Hospital's Core Values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork as outlined in the organization's Performance Excellence Program Plans, develops, organizes, and manages all staff in daily operations of working payments, denials, correspondence and credit balances as appropriate. Responsible for all Insurance Reimbursement outcomes in assigned areas. Monitors A/R by reviewing all payer account listing logs averaging from $30 million to $100 million per team, ensuring all accounts reaching days in A/R over 60, 90 and 150 are processed, and identifies barriers causing delay in payment. Follows up as appropriate with payers and contract manager for resolution. Reports all issues identified at quarterly JOC meetings/state meetings for Governmental Agencies. Monitors all accounts pending DNFB and RMAU on a weekly basis ensuring timely billing per payer requirements and Federal Regulations; escalates as needed to resolve issues holding accounts. Establishes and maintains working relationship with all payers, staying in constant communication with provider representatives/contract managers, ensuring contract language is followed, and if not, appropriate action is taken with contract management. Focuses on process improvement strategies with special focus on Insurance Reimbursement outcomes to protect financial standing of Florida Hospital. Reviews all financial reports available, communicates outcomes to team and leadership timely, and provides accurate statistical records and reports. Holds self and staff accountable for individual and team goals set by PA/PFS Department. Evaluates staff at 90 day and annually in accordance with regulatory standards including giving constant feedback on productivity and any disciplinary action that is required including HR when appropriate. Monitors all department changes/updates to ensure communication with team by holding weekly meetings including any continuing education that might be needed. Monitors mandatory CBLs to ensure they are completed as required. Accountable for patient satisfaction and employee engagement scores, meeting goals set by Florida Hospital and PA/PFS department. Promotes an atmosphere of open communication for staff, clinical partners, and customers (patients, guests, families, staff, physicians, vendors, etc) at all times, assisting Customer Service Department in handling patient's calls and complaints by responding to questions in a timely manner; monitors these complaints/concerns on a weekly basis. Monitors all employees ensuring compliance with HIPAA and all other Federal Regulations are apriority followed. If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Insurance Reimbursement Manager opportunity with Florida Hospital Maitland and apply online today. Job Keywords: Patient Financial Services, Revenue Cycle, Insurance Reimbursement, Maitland
Adventist Health System Kissimmee, FL, USA
Aug 17, 2017
Nutrition Associate - Nutritional Services - Kissimmee - Part Time Kissimmee seeks to hire Nutrition Associate who will embrace our mission to extend the healing ministry of Christ. Facility Profile: Florida Hospital Kissimmee is a 163 bed community-focused hospital, conveniently located near Walt Disney World. The team here is dedicated to bringing mission-focused, faith-based care to residents and visitors of Osceola and Orange Counties. At the heart of our latest expansion is a new, three-story tower featuring 80 expansive, private patient rooms and a host of modern amenities and technologies. Because we believe family support is an essential part of health and healing, we've included large, beautifully decorated family waiting areas with the comforts of home. Plus, each patient room includes ample space for visiting loved ones to relax, work and sleep. Department Profile: Nutritional Patient Services' works with many clinical areas and departments to ensure Florida Hospital Kissimmee is equipped with the best nutritional care available. Our culinary experts provide more than 210,000 meals and snacks to patients, visitors and staff yearly. Nutritional services will be operating from their brand new state of the art kitchen in the summer of 2015. Work Hours/Shifts: Generally working 8 hour shifts between the hours of 6 am - 9 pm. Must have open availability to work any day. Will work weekend (Saturday and Sunday). Job Summary: The Nutrition Associate is a generalist who may function in all areas of Nutritional Services: the patient services area, retail, and utility, performing food prep, tray/food assembly/delivery, sanitation duties, and documentation. This position will communicate with area leaders regarding issues which might affect service, quality, and productivity. The Nutrition Associate will handle products and equipment to prevent contamination and loss. Follows FH and NS policies and SOPs, including NS Image Standards. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Knowledge, Skills, Education, & Experience Required: Read, write, speak, and understand English Excellent customer service Attention to detail Ability to display positive and supportive attitude toward diverse employees Creative, innovative, and receptive to change Ability to observe, listen, and follow directions Ability to work well in a fast-paced environment Licensure, Certification, or Registration Required: None Job Responsibilities: Demonstrates through behavior Florida Hospital's Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization's Performance Excellence Program Food Preparation: Prepares/assembles hot/cold food (salads, sandwiches, desserts) and nourishments for trayline, patients, and retail areas of responsibility. Follows recipes/instructions to ensure product accuracy, correct portions, and appropriate garnishes. Trayline/Retail: May work all positions on the trayline or retail areas. May assemble trays per therapeutic diet guidelines, the direction of the CBORD application, and the established presentation standards; may set up and display items in retail areas according to established standards. Safety & Sanitation: Ensures that work area, storeroom, and walk-in/freezer are clean, neat, and reflects FIFO method of product rotation. Monitors and records assigned refrigerator, freezer, and food temps daily. Wears appropriate hair covering in production/prep areas and maintains hand hygiene standards. Communication: Communicates effectively verbally and in written documentation. Keeps supervisor informed of work progress. Communicates safety and sanitation issues, equipment issues, and the need for specific food items or supplies in timely manner to avoid delays in preparation and service. Compliance: Attends mandatory education and in-services. Completes required logs and documentation. Accepts the direction of leadership. Meets established department standards and expectations for service and productivity. Follows FH and NS policies and standard operating procedures. Conforms to image standards and approved uniform, including FH ID badge. Stewardship: Pulls inventory sufficient, but not in excess, to produce to par, census, or forecast. Monitors expiration to ensure inventory, stock, and product are not lost or wasted. Handles inventory and product to avoid temperature abuse, contamination, or accident that results in loss. Maintains, cleans, and uses equipment per specifications to promote longevity and function. Takes action to reduce waste. Addresses poor quality from distributors with NS area leader. Service: May deliver patient meal trays to meet time standard for delivery of meals; may prepare and set up food items for retail service. Exhibits professional behavior and outstanding customer service skills. May prepare and deliver bulk nourishment orders to nursing units. Utility: May perform duties in the dishroom, including operating the dishmachine and cart washing equipment. Must demonstrate proper use of all chemicals. Breaks down and discards boxes appropriately. Requests work orders for equipment or environment that requires repair. If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Nutrition Associate opportunity with Kissimmee and apply online today. Job Keywords: Nutritional Services
Adventist Health System Altamonte Springs, FL, USA
Aug 17, 2017
Grill Cook - Altamonte Springs - Full Time Altamonte seeks to hire a Grill Cook who will embrace our mission to extend the healing ministry of Christ. Facility Profile: Located north of Orlando in the community of Altamonte Springs, our facility is consistently named "Best Hospital" for overall quality, reputation, doctors and nurses by local residents. As the largest satellite campus within the Florida Hospital system, Florida Hospital Altamonte has been providing state-of-the-art healthcare to the community since 1973. The recently expanded 377-bed hospital cares for more than 168,000 patients a year. We recently doubled in size with a new patient tower to better serve our patients, and are proud to be revolutionizing health care with visionary leadership and world-class resources. Department Profile: The Nutritional Services department at Florida Hospital Altamonte is a fast-paced environment serving more than 2,500 meals per day. We exemplify the Altamonte Difference in our patient services, retail services (cafés and catering), and clinical services by living our mission to promote health and healing by nourishing with compassion. Work Hours/Shifts: Generally working 8 hour shifts between the hours of 5 am - 9 pm . Must be available to work on Saturday AND Sundays. Job Summary: Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Responsible for preparing all food and related items needed for customers and patients on various pieces of equipment that include but are not limited to pizza ovens, woks, flat and open-flame grills. Ensures that all cold and hot food products are ordered, stored, produced and served according to recipe specifications and proper procedures. Demonstrates cost conscience behaviors while providing world class customer service and quality. Must be team and service oriented; display a supportive and positive attitude towards a diverse group of customers. Responsible for ensuring a safe and sanitary work environment that complies with all FH and department Policy & Procedures that include state and in-house Sanitation and Safety Standards. Knowledge, Skills, Education, & Experience Required: People-oriented, with a friendly, courteous disposition. Receptive to change and able to work in a fast-paced, high volume environment. Self-motivated, professional appearance and positive attitude. Ability to observe and listen well, be committed to high quality standards and show initiative to make decisions. "Short-order" or fast food experience (Perferred) Licensure, Certification, or Registration Required: ServSafe or equivalent (Preferred) Job Responsibilities: Demonstrates through behavior Florida Hospital's Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization's Performance Excellence Program Contributes to the 4 vital areas that are necessary for Florida Hospital to grow and succeed: World Class Service Cost Effectiveness/ Profit Extraction Quality Sanitation/ Safety Ensures that all cold and hot food products are ordered, stored, produced and served according to recipe specifications and proper procedures. Maintains equipment safety and surrounding work sanitary and organized. Demonstrates cost conscious behaviors by preparing only portion amounts needed according to sales projections or production numbers; serves customers proper portion sizes. Adheres to all sanitation and safety standards; monitors and records food and/or equipment temperatures as needed. Monitors food at serving areas for fresh appearance, proper holding times, and proper temperatures. Performs cleaning and sanitizing duties according to established NS guidelines. Serves patients and guests quickly and efficiently, in a friendly and welcoming manner in order to ensure outstanding, world class customer service. Performs other duties as assigned or directed to ensure a smooth operation of the department. If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Short Order/Grill Cook opportunity with Altamonte and apply online today. Job Keywords: Nutritional Services
Adventist Health System Altamonte Springs, FL, USA
Aug 17, 2017
GENERAL SUMMARY: The Service Desk Analyst provides Tier One Call Center support for all Adventist IT supported systems, applications, and equipment. PRINCIPAL DUTIES AND JOB RESPONSIBILITIES: • Adhere to IT Service Management policy and procedures for all in scope process areas. • Administers all duties in accordance with established policies, procedures, and standards. • Collaborates with peers, Service Desk Leadership, Administrators, Department Managers, analysts and engineers regarding reported issues. • Identifies opportunities to improve team member satisfaction. • Processes incoming customer interactions within Service Desk departmental goals. • Promptly records specific issues, processes, or reports of customer dissatisfaction. • Proposes creation or revisions to Service Desk knowledge documentation and processes. • This position may be required to work overtime in order to support business needs. Qualifications: KNOWLEDGE AND SKILLS REQUIRED: • Ability to be resilient and successfully perform in a fast paced, dynamic contact center environment. • Ability to collaborate and work well in a team-based environment. • Ability to document details of customer interactions. • Ability to quickly learn system specifics and functionality with little or no documentation. • Ability to successfully comprehend and process matters related to clinical applications. • Ability to work with limited supervision. • Continuous learning of new systems, business processes and concepts are a must. • Demonstrate excellent oral and written communication skills. • Demonstrates poise in intense or stressful situations. • Demonstrate proficiency in troubleshooting and diagnosing of computer software and hardware issues. • Must be a customer service focused and self-motivated professional. • Must have the ability to work well with people of varying levels of technical abilities. • Possess a high-level knowledge of industry standard service management tools (preferably CA Service Desk Manager) • Possess critical thinking skills and the ability to multi-task. • Possess strong interpersonal skills with a positive and enthusiastic attitude. EDUCATION AND EXPERIENCE REQUIRED: • Associate degree in related field or relevant work experience required. • Minimum of one year of customer service contact center and/or telephone technical support experience in a fast paced environment EDUCATION AND EXPERIENCE PREFERRED: • Bachelor's degree in related field. • Minimum of at least two years of technical support in a health care specific or contact center environment, PC technician in a fast paced environment LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED: • None LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED: • CompTIA A+, ITIL, or Help Desk certification preferred
Adventist Health System Winter Park, FL, USA
Aug 17, 2017
Medical Assistant - Centre for Family Medicine- Winter Park Winter Park seeks to hire a Medical Assistant who will embrace our mission to extend the healing ministry of Christ. Facility Profile: Nestled among the oak-shaded, brick-paved streets of one of the most picturesque hometowns in the country, Winter Park Memorial Hospital has continuously served the residents of Winter Park and its surrounding communities for more than 50 years. Chartered in 1951, the hospital has grown from the visionary efforts of a handful of Winter Park residents and community leaders, to a 307-bed acute care facility that is a model of community health and wellness. Over the years the hospital has continually expanded to meet the needs of the community, adding an upscale obstetrics and Level II Neonatal Intensive Care Unit at The Dr. P. Phillips Baby Place, cancer care at the Florida Hospital Cancer Institute, Winter Park, and state-of-the-art surgery, recovery and rehabilitation at the Florida Hospital Orthopaedic Institute. Together with the community we serve, we're building a model of community health and wellness for generations to come. Work Hours/Shifts: Mon - Fri, 8am-5pm Job Summary: The Medical Assistant functions under the supervision of the Nurse Manager providing clinical and clerical services, including rooming patients, assisting with exams and procedures, performing waived lab tests, and administering medications. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Knowledge, Skills, Education, & Experience Required: Current clinical experience Vital signs Body substance isolation Specimen collection Physician office experience (Preferred) Medication administration (Preferred) Graduate from a medical assistant program (Preferred) Phone skills and etiquette (Preferred) Organizational skills (Preferred) Licensure, Certification, or Registration Required: Basic Life Support Medical Assistant certification/registration from one of the following: American Registry of Medical Assistants National Center for Competency Testing American Medical Technologists American Association of Medical Assistants National Healthcareer Association Job Responsibilities: Demonstrates through behavior Florida Hospital's Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization's Performance Excellence Program Fills various clinical positions as assigned within scope of certification/registration. Floats to like positions at other Graduate Medical Education offices when assigned, as applicable. Monitors physician schedule organizes patient care by having the patient prepared and ready on time for the physician visit. Rooms patients including vital signs, reason for visit, patient history, allergies, and completes appropriate documentation, following nursing protocols. Assists the physician with examination and procedures that he/she performs. Maintains open communication to assure quality care. Competent to give medications independently by 3-month evaluation; maintains competency as demonstrated by passing medication quiz and monitoring of the Nurse Manager or Sr. Director as applicable. Regularly audits ordered tests to insure that results are received and followed up in a timely manner to insure quality health care. Monitors appropriate level of nursing supplies and proper functioning and maintenance of instruments and equipment, and reports needs to Nurse Manager, or Sr. Director as applicable. Works well within the organizational framework to achieve hospital/departmental goals and objectives. If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Medical Assistant opportunity with Winter Park and apply online today. Job Keywords: Medical Assistant, Certified Medical Assistant
Adventist Health System Manchester, KY 40962, USA
Aug 17, 2017
Carry out Nurse Practioner duties as required. Must have current Kentucky license and CPR certification.
Adventist Health System Orlando, FL, USA
Aug 17, 2017
Executive Assistant II -Systems Hospitalist - Orlando Orlando seeks to hire Executive Assistant II who will embrace our mission to extend the healing ministry of Christ. Facility Profile: Located on a lush tropical campus, our flagship hospital, 1,107-bed Florida Hospital Orlando, serves as the major tertiary facility for much of the Southeast, the Caribbean and South America. Florida Hospital Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country. We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year. Department Profile: The Hospitalist Service Line crosses all campus at Florida Hospital and is focused on the strategic development and alignment of physician operations with FH system and campus initiatives. Hospitalist are physicians who specialize in providing comprehensive medical care to patients while they are in the hospital. Our hospitalists are based across all of the Florida Hospital campuses and they admit and care for our patients and patients of referring physicians who are receiving in-hospital care, including those who require a hospital stay of less than 24 hours. Work Hours/Shifts: Mon - Fri / 8a - 5p Job Summary: Position level is based on reporting structure (see "Reports To" above, referenced below as "Leader"). Supports Leader(s) as direct executive assistant, with responsibilities including calendaring, travel arrangements, correspondence, and other administrative functions. Will professionally represent Leader as requested and in all associated responsibilities. Supports campus events such as Town hall meetings, recognition, engagement, holiday receptions, and others. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Knowledge, Skills, Education, & Experience Required: Two years' minimum experience as an administrative or executive assistant, secretary, or other higher level administrative/office support role, OR Two years of related business or other administrative experience Communicate and interact effectively and professionally with diverse populations, individually or as a team member, both in verbal and written communications Excellent computer skills in word processing, spreadsheets, and databases, using programs such as Microsoft Outlook, Word, PowerPoint, Excel, Access, etc. Maintain confidentiality, use discretion, and adhere to all corporate, legal, and regulatory guidelines, i.e. HIPAA Self-motivated, with flexibility to multitask and prioritize in a stressful, fast-paced environment Resolve issues with minimal direction or guidance, as well as work independently and as a team member Professional attitude and conduct Effectively utilize office equipment including fax, copier, printer, scanner, etc. Meet ever-changing and multiple deadlines, managing day-to-day workflow Detail-oriented, with strong proofreading and editing skills Florida Hospital Executive Secretary/Assistant clerical test Associate's degree in secretarial science or business, and two years' executive office/secretarial work experience (Preferred) Event planning/coordination experience (Preferred) Basic accounting, legal and/or contract administration knowledge (Preferred) FH/AHS Sunport system (Preferred) Insert bulleted requirement here (remove bullet points before copying) Licensure, Certification, or Registration Required: N/A Certified Administrative Professional (CAP) (Preferred) Job Responsibilities: Demonstrates through behavior Florida Hospital's Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization's Performance Excellence Program Manages calendar for Leader(s), scheduling meetings and appointments, and coordinates travel arrangements including lodging, air/land, transportation, event registration, etc. Answers/screens incoming calls, taking messages and routing calls as appropriate. Retrieves voice messages as requested. Greets and assists visitors. Professionally represents Leader(s) and Florida Hospital in all communications and as requested at meetings, events, etc. Communicates effectively and appropriately based on visitor needs and age level. Provides administrative and secretarial support including opening and disbursing Leader's incoming/outgoing mail; completing correspondence duties including composing and editing letters, memos and other correspondence; preparing expense reports, PAVs, and supply orders; preparing and updating presentations, spreadsheets, etc.; maintaining files and records, equipment, etc. Schedules and organizes meetings and events, both on- and off-site; orders provisions as appropriate, prepares agendas and takes/transcribes meeting minutes, distributing as appropriate. May assist with budget tracking, contracts, etc. May serve as committee member and/or lead/supervise various work teams including other administrative staff. May maintain division/department policies/procedures, contracts, etc. Will support Leader(s) administratively with special requests including research, projects, and other miscellaneous duties. If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Executive Assistant II opportunity with Orlando and apply online today. Job Keywords: Executive Assistant
Adventist Health System Hendersonville, NC, USA
Aug 17, 2017
Cook - Park Ridge Health - PRN Park Ridge Health seeks to hire a PRN Cook who will embrace our mission to extend the healing ministry of Christ. Park Ridge Health Profile Since 1910, Park Ridge Health has provided healing, health and hope to Western North Carolina. Today, 104 years after beginning our dedication to health, we have never wavered in our mission of providing an environment of Christian compassion and care for those in need of healing, health or hope. Beginning as a small, one-building care center, we have grown both in size and expertise during the past century - leading the way in the newest technology and treatment as the only faith-based hospital in Western North Carolina. From employing the very first registered nurses in North Carolina in 1916, to offering the first 64-slice CT Scanner in the state in 2006, Park Ridge Health has participated in a number of firsts that reflect the unwavering dedication of our more than 1,100 care givers and 223 physicians to caring for the whole person - mind, body and spirit. Our strength of purpose and passion for health is also aided by our relationship with the Adventist Health System - as one of 44 hospitals that comprise the largest, not-for-profit Protestant health care system in the nation. Work Hours & Shifts Variable Hours - Day Shift Job Summary Under the direct supervision of the Nutritional Services Supervisor, the cook will prepare, season and cook food for hospital patients, staff and visitors. Skills, Education & Experience Required: High school graduate or equivalent. Previous experience in hospital food preparation Job Responsibilities: Prepare, season, cook and bake food for hospital patients, staff and visitors. Determines types and quantities of meats, vegetables and soups to be prepared by reviewing planned menus. Determines amount of foods needed to meet weekly menus and submits order to Nutritional Services Supervisor. Ensures meals are ready at specified times. Consults with Nutritional Services Supervisor regarding use of left-overs. Consults Clinical Dietitian on modified diets, as necessary. Supervises Nutritional workers when washing, trimming or preparing food. Measures and mixes ingredients according to approved recipes using blenders, mixers, grinders, slicers, etc. Makes sauces, soups, stews, casseroles and desserts meeting established dietary guidelines. Cooks meat, fish and fowl in a variety of ways such as baking, roasting, broiling and steaming. Carves meat, fish and fowl into individual servings according to menu combinations and patient diet orders. Tests foods being cooked to ensure doneness. Adjusts heat controls as necessary. Improves flavor and texture of food by adding ingredients or seasonings. Observes infection control practices at all times. Maintains kitchen in a clean, neat and organized manner. If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the full time Nutritional Services - Cook job opportunity with Park Ridge Health and apply online today. Job Keywords Cook, Nutritional Services, Food Service
Adventist Health System Kissimmee, FL, USA
Aug 17, 2017
Grill Cook - Nutritional Services - Kissimmee - Full Time Kissimmee seeks to hire a Grill Cook who will embrace our mission to extend the healing ministry of Christ. Facility Profile: Florida Hospital Kissimmee is a 163 bed community-focused hospital, conveniently located near Walt Disney World. The team here is dedicated to bringing mission-focused, faith-based care to residents and visitors of Osceola and Orange Counties. At the heart of our latest expansion is a new, three-story tower featuring 80 expansive, private patient rooms and a host of modern amenities and technologies. Because we believe family support is an essential part of health and healing, we've included large, beautifully decorated family waiting areas with the comforts of home. Plus, each patient room includes ample space for visiting loved ones to relax, work and sleep. Department Profile: Nutritional Patient Services' works with many clinical areas and departments to ensure Florida Hospital Kissimmee is equipped with the best nutritional care available. Our culinary experts provide more than 210,000 meals and snacks to patients, visitors and staff yearly. Nutritional services will be operating from their brand new state of the art kitchen in the summer of 2015. Work Hours/Shifts: Generally working 8 hour shifts between the hours of 5 am - 9 pm . Must have able to work any day of the week, including Saturday and Sundays. Job Summary: Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Responsible for preparing all food and related items needed for customers and patients on various pieces of equipment that include but are not limited to pizza ovens, woks, flat and open-flame grills. Ensures that all cold and hot food products are ordered, stored, produced and served according to recipe specifications and proper procedures. Demonstrates cost conscience behaviors while providing world class customer service and quality. Must be team and service oriented; display a supportive and positive attitude towards a diverse group of customers. Responsible for ensuring a safe and sanitary work environment that complies with all FH and department Policy & Procedures that include state and in-house Sanitation and Safety Standards. Knowledge, Skills, Education, & Experience Required: People-oriented, with a friendly, courteous disposition. Receptive to change and able to work in a fast-paced, high volume environment. Self-motivated, professional appearance and positive attitude. Ability to observe and listen well, be committed to high quality standards and show initiative to make decisions . "Short-order" or fast food experience (Preferred) Licensure, Certification, or Registration Required: ServSafe or equivalent (Preferred) Job Responsibilities: Demonstrates through behavior Florida Hospital's Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization's Performance Excellence Program Contributes to the 4 vital areas that are necessary for Florida Hospital to grow and succeed: World Class Service Cost Effectiveness/ Profit Extraction Quality Sanitation/ Safety Ensures that all cold and hot food products are ordered, stored, produced and served according to recipe specifications and proper procedures Maintains equipment safety and surrounding work sanitary and organized. Demonstrates cost conscious behaviors by preparing only portion amounts needed according to sales projections or production numbers; serves customers proper portion sizes. Adheres to all sanitation and safety standards; monitors and records food and/or equipment temperatures as needed. Monitors food at serving areas for fresh appearance, proper holding times, and proper temperatures. Performs cleaning and sanitizing duties according to established NS guidelines. Serves patients and guests quickly and efficiently, in a friendly and welcoming manner in order to ensure outstanding, world class customer service. Performs other duties as assigned or directed to ensure a smooth operation of the department. If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Short Order/Grill Cook opportunity with Kissimmee and apply online today. Job Keywords: Nutritional Services
Adventist Health System Calhoun, GA, USA
Aug 17, 2017
Materials Management Receiver is responsible for: Accurately entering receipt of all deliveries into the Materials Management System and verifying against packing slip Unboxing and stocking supplies in the warehouse Making deliveries to both internal and external hospital departments. Delivering and pick up of mail from the post office Responsible for the cleanliness of the Materials Warehouse Cycle count of Materials Warehouse inventory Shift Schedule: 6am-2:30pm
Adventist Health System Orlando, FL, USA
Aug 17, 2017
Nurse Educator - Orlando Infusion Center - Orlando Florida Hospital Orlando seeks to hire Nurse Educator who will embrace our mission to extend the healing ministry of Christ. Facility Profile: Located on a lush tropical campus, our flagship hospital, 1,107-bed Florida Hospital Orlando, serves as the major tertiary facility for much of the Southeast, the Caribbean and South America. Florida Hospital Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country. We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year. Work Hours/Shifts: Monday - Friday, 8:00am - 5:00pm Job Summary: The Nurse Educator is responsible for facilitating the development of clinical excellence in assigned areas through active participation in orientation, training/role transition, career development, continuing education/continued competence and academic partnerships. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Knowledge, Skills, Education, & Experience Required: Working knowledge of Microsoft Office programs such as Outlook, Word, Power Point and Excel Effective oral and written communication skills; strong interpersonal skills, strong organizational skills Self-direction, creativity, initiative to develop educational programs Leadership ability and working knowledge of leadership principles and management skills Bachelor of Science (BSN) OR Master of Science (MSN) degree Three-five years experience in the area of specialty applying for Previous teaching experience in formal/informal settings Microsoft Visio (preferred) Master of Science degree (preferred) Prior experience as a nurse educator (preferred) Licensure, Certification, or Registration Required: Current, valid Florida State of Nursing license as a registered professional nurse Basic Life Support (BLS) Provider Certification Advanced Life Support Provider Certification, per specialty Certification as Nursing Professional Development Educator (preferred) Certification in clinical or educator specialty (preferred) Basic or advanced life support instructor, depending on specialty (Instructor certification overrides Provider certification) (preferred) Job Responsibilities: Demonstrates through behavior Florida Hospital's Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization's Performance Excellence Program Utilizes principles of education, adult learning and, for nurses, bases all activities on the professional growth pathway of the Novice to Expert continuum. Integrates current published research and literature into all learning activities. Maintains knowledge of national and local trends in nursing practice. Orientation: Creates, plans, implements and coordinates orientation for individuals new to the nursing unit/department. Monitors and reports compliance with required documentation for orientation. Evaluates unit/department orientation process based on health care trends, learning needs and organizational goals. Training/Role Transition: Creates, plans, implements and coordinates activities related to training of new graduate and experienced nurses new to the unit/department. Activities to include coaching of new nurse, performance evaluation and growth plans, in collaboration with management, if necessary. Monitors and reports compliance with required documentation for training. Evaluates training/role transition process based on health care trends, learning needs and organizational goals. Leadership: Actively participates, communicates and serves as a positive change agent for all units'/departments', campuses' and system's initiatives/goals and leadership activities. Participates as required in recruitment and interviewing of staff. Career Development: Facilitates and evaluates activities related to career development and succession planning for assigned staff, in collaboration with unit/department leadership. Counsels assigned staff related to their career pathway. Continuing Education/Continued Competency: Creates, plans, implements and coordinates activities related to systematic professional learning experiences, based on needs assessments, designed to augment the knowledge, skills and attitudes of assigned staff including continuing education, in-service education, continued competence based on unit/department needs, organization initiatives/goals and policy revisions. Monitors and reports compliance with required education. Academic Partnership: Facilitates a supportive environment for academic partnership by ensuring appropriate student placement and a positive student experience within the unit/department. If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Nurse Educator opportunity with Florida Hospital Orlando and apply online today. Job Keywords: Nursing, Education, Infusion, Registered Nurse, Orlando
Adventist Health System Maitland, FL, USA
Aug 17, 2017
Insurance Reimbursement Manager - Medicaid & Government Billing - Maitland Florida Hospital Maitland seeks to hire an Insurance Reimbursement Manager who will embrace our mission to extend the healing ministry of Christ. Facility Profile: Established in 1908, Florida Hospital is one of the largest not-for-profit healthcare systems in the country, caring for more than a million patients each year. The Maitland Office Plaza houses our highly skilled teams that support our hospital system including Marketing, Patient Financial Services, Revenue Management, the Credit Union and Human Resources. The Trickel Building, a two-story office structure, creates an atmosphere of health and healing, with a healthy-style café and quaint chapel. The main lobby is filled with lush greenery and a light trickle of water, creating a holistic environment. Department Profile: Florida Hospital Patient Access/Guest Services - offers world class customer service and is the patient's first impression at our mission-centric organization. As patient advocacy ambassadors, the Maitland team strives for excellence in patient experience, patient safety, throughput, regulatory compliance and ensures financial stability across the system. Our team of highly engaged registration and concierge staff assist patients, providing them with knowledge on medical insurance benefits and options to take care of patient financial responsibility. We work hand in hand with multiple departments throughout the campus to give our patients a seamless experience. With a focus on fostering talent we provide a wide range of opportunities to learn new skills and grow professionally through individual development plans. Work Hours/Shifts: 8:00am - 5:00am / Monday - Friday Job Summary: Under general direction, manages all functions of Billing and Insurance Reimbursement areas for assigned payor accounts. Maintains working relationship with all payers, staying in constant communication with provider representatives/contract managers. Monitors A/R by reviewing all payer account listing logs averaging from $30 million to $100 million per team, ensuring all accounts are processed and identifies barriers causing delay in payment. Reports all issues identified at quarterly JOC meetings/state meetings for Governmental Agencies. Performs managerial duties in absence of Director. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Adheres to Florida Hospital Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies. Knowledge, Skills, Education, & Experience Required: Ability to serve as hospital liaison for patient and family in absence of patient representative. Ability to use discretion when discussing personnel/patient related issues that are confidential in nature. Ability to be responsive to ever-changing matrix of hospital needs and act accordingly. Ability to give and follow written and verbal directions. Self-motivator, quick thinker. Ability to communicate professionally and effectively in English, both verbally and in writing. Five (5) years experience (including two years supervisory experience) in Patient Access/Patient Financial Services Department or related area (registration, finance, collections, customer service, medical office, or contract management). Four (4) year college degree (business, healthcare or health services administration, health information management, communications, finance, accounting, public administration, human resources, management, or marketing). (Preferred) Licensure, Certification, or Registration Required: N/A Job Responsibilities: Demonstrates through behavior Florida Hospital's Core Values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork as outlined in the organization's Performance Excellence Program Plans, develops, organizes, and manages all staff in daily operations of working payments, denials, correspondence and credit balances as appropriate. Responsible for all Insurance Reimbursement outcomes in assigned areas. Monitors A/R by reviewing all payer account listing logs averaging from $30 million to $100 million per team, ensuring all accounts reaching days in A/R over 60, 90 and 150 are processed, and identifies barriers causing delay in payment. Follows up as appropriate with payers and contract manager for resolution. Reports all issues identified at quarterly JOC meetings/state meetings for Governmental Agencies. Monitors all accounts pending DNFB and RMAU on a weekly basis ensuring timely billing per payer requirements and Federal Regulations; escalates as needed to resolve issues holding accounts. Establishes and maintains working relationship with all payers, staying in constant communication with provider representatives/contract managers, ensuring contract language is followed, and if not, appropriate action is taken with contract management. Focuses on process improvement strategies with special focus on Insurance Reimbursement outcomes to protect financial standing of Florida Hospital. Reviews all financial reports available, communicates outcomes to team and leadership timely, and provides accurate statistical records and reports. Holds self and staff accountable for individual and team goals set by PA/PFS Department. Evaluates staff at 90 day and annually in accordance with regulatory standards including giving constant feedback on productivity and any disciplinary action that is required including HR when appropriate. Monitors all department changes/updates to ensure communication with team by holding weekly meetings including any continuing education that might be needed. Monitors mandatory CBLs to ensure they are completed as required. Accountable for patient satisfaction and employee engagement scores, meeting goals set by Florida Hospital and PA/PFS department. Promotes an atmosphere of open communication for staff, clinical partners, and customers (patients, guests, families, staff, physicians, vendors, etc) at all times, assisting Customer Service Department in handling patient's calls and complaints by responding to questions in a timely manner; monitors these complaints/concerns on a weekly basis. Monitors all employees ensuring compliance with HIPAA and all other Federal Regulations are apriority followed. If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Insurance Reimbursement Manager opportunity with Florida Hospital Maitland and apply online today. Job Keywords: Patient Financial Services, Revenue Cycle, Insurance Reimbursement, Maitland
Adventist Health System Celebration, FL 34747, USA
Aug 17, 2017
Advanced Tech II - Emergency Department - Celebration - Nights Florida Hospital seeks to hire an Advanced Tech II who will embrace our mission to extend the healing ministry of Christ. Facility Profile: Established in 1997 and now a 203-bed hospital, Florida Hospital Celebration Health was designed as a Mediterranean resort-style facility to serve as a cornerstone of health in Disney's planned community of Celebration, Florida. The hospital consistently delivers a state-of-the-art healing environment to residents of Osceola, Orange, Polk and Lake Counties, as well as to visitors from across the United States and the world. All within a "living laboratory" of groundbreaking, research-driven clinical solutions that integrate mind, body and spirit in the defeat of illness and disease. Department Profile: The 50-bed Florida Hospital Celebration Health Emergency Department is the busiest in Osceola County. Due to proximity of the tourist attractions, we have many international guests. Communication is key to success here, and is accomplished thanks to a team-oriented staff that works well together and enjoys the challenge of a fast-paced ED. Florida Hospital Celebration Health offers the three levels of ED care - acute, intermediate and fast-track - separate treatment areas for minor and major emergencies. Work Hours/Shifts: Full-time: Three 12-hour shifts; 7:00pm to 7:00am Job Summary: The Advanced Technician II performs patient care under the direction of and as assigned by the Charge nurse, registered nurse and/or physician or their designee. Performs general clinical, non-clinical and clerical services necessary to expedite the efficient functioning of the nursing unit consistent with the philosophy, goals, policies and procedures. Utilizes age-specific competencies in the care of all patient populations. Adheres to the Florida Hospital corporate compliance plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Knowledge, Skills, Education, & Experience Required: Completion of a paramedic program, LPN (if hired prior to 3/31/14), or registered nurse program TNCC (Preferred) Monitor Tech cross-training (Preferred) Licensure, Certification, or Registration Required: Licensed by the State of Florida as a Paramedic, OR Licensed in the state of Florida as an LPN (if hired prior to 03/31/14), OR Licensed as an RN in the state of Florida (awaiting RN position availability - up to 120 days), OR Licensed as an RN in another state (awaiting Florida RN License - up to 90 days) ACLS PALS or ENPC Job Responsibilities: Demonstrates through behavior Florida Hospital's core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork as outlined in the organization's Performance Excellence Program booklet. Attaches 12 lead EKG's and completes test before giving strip to physician on duty. Initiates cardiac monitoring, and performs venipuncture for testing. Initiates cardiac monitoring, demonstrates ability to detect dysrhythmias and notifies the assigned nurse or charge nurse of abnormalities. Initiates oxygen therapy as directed by RN or Physician. Inserts peripheral IV's, hangs IV fluid without medication and maintains prescribed IV flow rates. Observes and documents condition of infusion site. Removes IV Lines as directed by RN. Transports unmonitored patient to inpatient departments as needed, transports stable (no blood infusion drips or no oxygen > 50%) monitored patients to PCU/med-tele, or accompanies RN to transport patient to specialty units. Assists physician or RN with procedures and exams; i.e. set up and clean up for sutures, pelvic exams, lumbar punctures, application of orthopedic splints and casting, etc. Applies slings, sling-n-swathe, finger splints, application of dressings, etc. Follows CDC isolation guidelines, demonstrates appropriate use of PPE, performs hand washing according to policy and enforces safety regulations. Is a customer service champion as demonstrated by AIDET, keeping patients informed, providing information and updates to patients, apologizing for waits, demonstrating caring, compassion, and concern, demonstrating a sense of urgency, advocating for pain management, and ensuring that patients can get help at any time. Performs hourly rounding on patients to keep them informed and to ensure that the patients have call bells, pillows, blankets as needed, that care givers names are on the boards (applicable campuses), and that patient and family needs are exceeded. Maintains (room and work area organization and stocking levels) per 5 S principles. Maintains rooms and work area cleanliness. Performs accurate order entry. Manages phone calls, notifies physician of all back results, orders diets, etc. Relieves HUC as assigned. Performs other duties as assigned or directed to ensure the smooth operation of the department or unit. Paramedic does not: perform skills that according to state and hospital policy are to be perfomed by the RN only, perform assessment, add IV additives to IV fluids, administer any oral, subcutaneous, topical, IM, or IV medications, hang blood components, sign off doctor's orders to give report, change rates of any medicated IVF or maintain an independent patient care assignment. If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Advanced Tech II opportunity with Florida Hospital and apply online today. Job Keywords: Paramedic, Clinical Tech, Emergency Department, Advanced Tech
Adventist Health System Maitland, FL, USA
Aug 17, 2017
Insurance Reimbursement Assistant Manager - Medicaid & Government Billing - Maitland Maitland seeks to hire Patient Access Assistant Manager who will embrace our mission to extend the healing ministry of Christ. Facility Profile: Established in 1908, Florida Hospital is one of the largest not-for-profit healthcare systems in the country, caring for more than a million patients each year. The Maitland Office Plaza houses our highly skilled teams that support our hospital system including Marketing, Patient Financial Services, Revenue Management, the Credit Union and Human Resources. The Trickel Building, a two-story office structure, creates an atmosphere of health and healing, with a healthy-style café and quaint chapel. The main lobby is filled with lush greenery and a light trickle of water, creating a holistic environment. Department Profile: Florida Hospital Patient Access/Guest Services - offers world class customer service and is the patient's first impression at our mission-centric organization. As patient advocacy ambassadors, the Maitland team strives for excellence in patient experience, patient safety, throughput, regulatory compliance and ensures financial stability across the system. Our team of highly engaged registration and concierge staff assist patients, providing them with knowledge on medical insurance benefits and options to take care of patient financial responsibility. We work hand in hand with multiple departments throughout the campus to give our patients a seamless experience. With a focus on fostering talent we provide a wide range of opportunities to learn new skills and grow professionally through individual development plans. Work Hours/Shifts: 8:00am - 5:00am / Monday - Friday Job Summary: Under management, accountable for day to day functions of all insurance reimbursement areas and teams. Ensures proper reimbursement on patient accounts, identifying error trends and reporting to leadership as needed. Coordinates with Insurance payors and interprets contracts to ensure proper reimbursement on patient accounts. Ensures team success in meeting and exceeding accuracy and productivity goals set by PA/PFS department. Specifically takes responsibility for patient satisfaction and employee engagement scores, meeting goals set by Florida Hospital and PA/PFS department. Performs managerial duties in absence of Manager. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Adheres to Florida Hospital Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies. Knowledge, Skills, Education, & Experience Required: Ability to use discretion when discussing personnel/patient related issues that are confidential in nature. Ability to be responsive to ever-changing matrix of hospital needs and act accordingly. Self-motivator, quick thinker. Proficiency in performance of basic math functions. Capable of communicating professionally and effectively in English, both verbally and in writing. Three (3) years' experience in Patient Access/Patient Financial Services Department or related area (registration, finance, collections, customer service, medical office, contract management) and at least six (6) months team lead or supervisory experience. Minimum (2) years college degree (business, healthcare or health services administration, health information management, communications, finance, accounting, public administration, human resources, management, or marketing) with (2) or more years in Patient Access/Patient Financial Services department or related area as defined above. (Preferred) Certified Patient Access Representative or Certified Patient Account Technician (Preferred) Licensure, Certification, or Registration Required: N/A Job Responsibilities: Demonstrates through behavior Florida Hospital's Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization's Performance Excellence Program Coordinates with Insurance payors to ensure proper reimbursement on patient accounts. May be required to participate in conference calls, review accounts receivable reports, and/or create reports to compile issues in order to expedite resolution of accounts. Responsible for examining and interpreting contracts to ensure patient accounts are properly reimbursed. Trends and reports any issues to leadership or as requested. Reviews quality assurance reports with appropriate Leadership and staff. Creates, prepares and updates various weekly and monthly reports as assigned by Management within specified time frame. Analyzes and reviews statistical reports when requested by Leadership. Specifically takes responsibility for patient satisfaction and employee engagement scores, meeting goals set by Florida Hospital and PA/PFS department. Promotes an atmosphere of open communication for staff at all times. Assists Customer Service with Patient concerns/questions to ensure prompt and accurate resolution is achieved. Presents written and verbal directions to employees to ensure well-informed status in performance of their job requirements as indicated, and provides feedback for employee performance evaluations while adhering to Florida Hospital and regulatory evaluation guidelines. Identifies problems proactively to expedite resolution, offering training whenever needed. Provides continuing education of all team members on process and A/R requirements. Provides team members with tools and training needed to assist in meeting productivity and accuracy goals. Conducts interviews for open positions. Oversees new hire training to successfully meeting 90 day standards. Required to constantly ensure a high level of team productivity by proactively assigning and directing workload distribution amongst all team members. Enables staff to meet goals and deadlines by monitoring time management of staff. Limits use of overtime. Documents employee performance and attendance. Adheres to HIPAA regulations by verifying pertinent information to determine caller authorization level receiving information on account. If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Insurance Reimbursement Assistant Manager opportunity with Florida Hospital Maitland and apply online today. Job Keywords: Insurance Reimbursement, Assistant Manager, Patient Financial Services, Maitland
Adventist Health System Daytona Beach, FL, USA
Aug 17, 2017
Welcome to Centra Care! We invite you to become a part of our leading team providing urgent medical care services for Central Florida and Tampa Bay areas. We are now recruiting for an Experienced Certified/Registered Medical Assistant or Licensed Practical Nurse for our Volusia/Flagler centers (Daytona, Deland, Orange, City, Port Orange and Palm Coast). Centra Care is backed by a national leader in quality, safety, and patient satisfaction. Join our leading urgent care team where you will assist in maintaining a whole person healing approach to health care - mind, body and spirit. New LPN graduates are encouraged to apply! General Summary: In this position you will work closely with the physician and other staff members to care for patients ranging in age from pediatric to geriatric in the walk in clinic setting. As the LPN/Medical Assistant, you will be responsible for clerical duties directly related to laboratory and radiology. Complaints range in severity from minor illness/injury, physical exams and drug screening to serious medical complications requiring preparation and transport to the nearest emergency room. You may also perform laboratory testing and various clerical duties and actively participate in maintaining JCAHO, OSHA, HRS, BLS and other regulatory standards. General duties include assisting with patient flow, taking vital signs, preparing the patient for exam, assisting the physician with procedures as directed, drug screen collections, corporate client testing, patient referrals and all associated paperwork. As an LPN/Medical Assistant, you may also give injections under the supervision of the physician. Employee must remain current in all policies and procedures to ensure consistent quality of knowledge and performance. Shift: Rotating days 8am-8pm, Alternate weekends 8am-5pm and holiday rotation. Location: Centra Care Volusia/Flagler Counties (Daytona, Deland, Orange, City, Port Orange and Palm Coast) Qualifications: Job Qualifications: High school diploma required and graduation from an accredited medical assistant program. 1-3 years experience in a clinical setting for all MA applicants. PLEASE NOTE: Applicants must have an LPN or a National Medical Assistant Certification or Registry through ARMA, AMMA, NCCT or AMT. BLS validation required and must be able to work under minimal supervision. Professional communications skills a must. We hope you join our company!
Adventist Health System Orlando, FL, USA
Aug 17, 2017
Donation Advocate -Translife - Orlando Orlando seeks to hire Donation Advocate who will embrace our mission to extend the healing ministry of Christ. Facility Profile: Located on a lush tropical campus, our flagship hospital, 1,107-bed Florida Hospital Orlando, serves as the major tertiary facility for much of the Southeast, the Caribbean and South America. Florida Hospital Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country. We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year. Work Hours/Shifts: Mon - Fri / 8a -5p Job Summary: The Donation Advocate (DA) works with the organ and tissue recovery and hospital services team members as an onsite resource providing emotional support to families facing the death of a loved one. The DA will enhance the quality of end of life care that TransLife provides by supporting the family through the acute loss, offering the option of organ and tissue donation to the family when appropriate, facilitating the donation authorization and Uniform Donor Risk Assessment Interview (UDRAI) and providing continued care thorough the organ and tissue donation process. The DA collaborates with the organ recovery staff to offer therapeutic interactions and interventions to families in crisis and to offer the option of organ and tissue donation in an empathetic and compassionate manner that is respectful of cultural and religious beliefs. Serves as an expert in obtaining authorization for organ and tissue donation. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Knowledge, Skills, Education, & Experience Required: Associate's degree in Psychology, Social Work, Health Sciences, Counseling, related field OR Two years of experience in a field such as Organ Donation, Psychology, Social Work or Counseling. Strong assessment and crisis intervention skills. Thorough knowledge of dynamics of grief and bereavement. Strong verbal and written communication skills. The flexibility of on-call duties, extended hours and travel. Master's degree in Psychology, Social Work, Health Sciences, Counseling or related field. (Preferred) Five years of previous hospital experience in a trauma or critical care setting. (Preferred) Five years of experience with families making end-of-life decisions. (Preferred) Five years of pastoral or hospice care experience. (Preferred) Five years of bereavement counseling experience. (Preferred) Previous teaching/coaching experience (Preferred) Proficiency with Microsoft Office. (Preferred) Licensure, Certification, or Registration Required: Valid Class "E" driver's license and driving record in accordance with Florida Hospital Policy Job Responsibilities: Demonstrates through behavior Florida Hospital's Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization's Performance Excellence Program Participates in the TransLife morning call to review daily activity. Will actively participate in the morning call to review family care information or issues with patients where a donation approach may be imminent. Also participates in the organ recovery staff call schedule to monitor donor referrals, review family dynamics and serve as the lead in developing a plan for the family approach and donation discussion. Responds to any hospital within TransLife's Donor Service Area (DSA) for any potential organ/tissue donor patients to provide emotional support to families facing the death of a loved one. Performs an onsite assessment of the hospital and family dynamics to evaluate the optimal donation approach process. Rounds on actual or potential organ and tissue donor patients to ensure that there are no changes that would require a response by the TransLife OPC. Effectively communicates with Pastoral Care, Social Work and other social services entities at the donor hospital to ensure good emotional care for the potential donor patient's family prior to the approach for organ and tissue donation. Acts as a resource for the TransLife OPC staff for issues or questions surrounding the organ and tissue donation approach process. Effectively communicates with the Pastoral Care, Social Work and other support services professionals prior to the donation approach and ongoing to ensure the donor family psycho-social needs are met. Effectively works with the TransLife Organ Procurement Coordinator (OPC) and Hospital Services staff to ensure excellent care for the potential donor family and exceptional customer service to our hospital partners during a donation event. Acts as the primary TransLife staff member responsible for obtaining authorization for organ and tissue donation. The DA will stay with the donor family throughout the donation approach and authorization process and will complete the TransLife Donation Authorization and Uniformed Donor Risk Assessment Interview (UDRAI) form(s). Ensures that the organ and tissue donation approach process meets the definition of TransLife's Effective Request process. Participates in TransLife's Donor After-Care Program as needed and as assigned. This effort includes writing donor family and hospital follow-up letters, and making follow-up donor boxes for families who were unable to donate. Effectively assists the TransLife Family Services Coordinator in planning donor family events to include Honor Your Loved One Day, Gift of Gospel, and Remembrance Day. Leads case reviews of each donation discussion to evaluate and improve the effective request process. Develops and implements advance authorization training programs/workshops for the organ recovery staff with scenario-based skills practice. Assesses performance and provides feedback to increase skills. Works with TransLife leadership to monitor authorization performance rates and leads performance improvement initiatives aimed at increasing authorization rates. Works with the Hospital and Professional Services staff to provide hospital educational programs as needed to facilitate the donation process. Participates in national conferences and training programs to keep abreast of best practice skills in obtaining donation authorization. If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Donation Advocate opportunity with Orlando and apply online today. Job Keywords: Donation Advocate, Organ Procurement, Tissue Donation
Adventist Health System Orlando, FL, USA
Aug 17, 2017
Adventist University of Health Sciences, a Seventh-day Adventist institution, specializes in the education of professionals in healthcare. Service-oriented and guided by the values of nurture, excellence, spirituality, and stewardship, the University seeks to develop leaders who will practice healthcare as a ministry. PRIMARY CUSTOMERS, PARTNERS, AND TEAM: At Adventist University of Health Sciences (ADU), our primary customers are students, faculty, staff and patients. Our partners are physicians, allied health clinicians, and other employees of Florida Hospital. GENERAL SUMMARY: Campus Adjuncts are employed by the University to teach didactic courses which are offered on campus. Campus Adjuncts develop, design and deliver instruction in collaboration with the course coordinator and review and assist with revision as needed for department policies and procedures. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. KNOWLEDGE AND SKILLS REQUIRED: • Ability to work in both a face-to-face and online teaching environment • Knowledge of computer based academic delivery systems • Ability to work with an ethnically diverse student body EDUCATION AND EXPERIENCE REQUIRED: • Degree at or above the degree level of the course being taught, from a regionally-accredited academic institution • A minimum of 18 graduate-level semester hours of credit in the discipline(s) being taught. • Meet the standards set by the Southern Association of Colleges and Schools (SACS) and the Accrediting Association of Seventh-day Adventist Schools, Colleges and Universities. LICENSURE, CERTIFICATION, OR REGISTRATION REQUIRED: • None   PRINCIPAL DUTIES AND JOB RESPONSIBILITIES: Demonstrates behaviors at Adventist University of Health Sciences in harmony with the "Four Words" Nurture, Excellence, Spirituality, and Stewardship • Provide course syllabi for instruction in collaboration with the course coordinator • Develop, design and deliver instruction in collaboration with the course coordinator • Participate in student advising and mentoring, formulate and administer student competencies as needed • Engage in the academic roles of teaching, service, scholarship and service • Grade examinations and assignments and review evaluations with students, meet all established deadlines set by the University for testing assignments and grade submissions • Review and assist with revisions and needed for department policies and procedures • Identify and recommend to Department Chair appropriate community agency linkages for student learning experiences • Continue to develop as faculty member of the college through advanced studies, research and writing The above statements reflect the general duties and responsibilities necessary to describe the principal functions of the job, as identified, and shall not be considered an exhaustive list of job responsibilities which may be inherent in the job. Responsibilities are subject to change. Qualifications: Adventist University of Health Sciences, a Seventh-day Adventist institution, specializes in the education of professionals in healthcare. Service-oriented and guided by the values of nurture, excellence, spirituality, and stewardship, the University seeks to develop leaders who will practice healthcare as a ministry. PRIMARY CUSTOMERS, PARTNERS, AND TEAM: At Adventist University of Health Sciences (ADU), our primary customers are students, faculty, staff and patients. Our partners are physicians, allied health clinicians, and other employees of Florida Hospital. GENERAL SUMMARY: Campus Adjuncts are employed by the University to teach didactic courses which are offered on campus. Campus Adjuncts develop, design and deliver instruction in collaboration with the course coordinator and review and assist with revision as needed for department policies and procedures. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. KNOWLEDGE AND SKILLS REQUIRED: • Ability to work in both a face-to-face and online teaching environment • Knowledge of computer based academic delivery systems • Ability to work with an ethnically diverse student body EDUCATION AND EXPERIENCE REQUIRED: • Degree at or above the degree level of the course being taught, from a regionally-accredited academic institution • A minimum of 18 graduate-level semester hours of credit in the discipline(s) being taught. • Meet the standards set by the Southern Association of Colleges and Schools (SACS) and the Accrediting Association of Seventh-day Adventist Schools, Colleges and Universities. LICENSURE, CERTIFICATION, OR REGISTRATION REQUIRED: • None   PRINCIPAL DUTIES AND JOB RESPONSIBILITIES: Demonstrates behaviors at Adventist University of Health Sciences in harmony with the "Four Words" Nurture, Excellence, Spirituality, and Stewardship • Provide course syllabi for instruction in collaboration with the course coordinator • Develop, design and deliver instruction in collaboration with the course coordinator • Participate in student advising and mentoring, formulate and administer student competencies as needed • Engage in the academic roles of teaching, service, scholarship and service • Grade examinations and assignments and review evaluations with students, meet all established deadlines set by the University for testing assignments and grade submissions • Review and assist with revisions and needed for department policies and procedures • Identify and recommend to Department Chair appropriate community agency linkages for student learning experiences • Continue to develop as faculty member of the college through advanced studies, research and writing The above statements reflect the general duties and responsibilities necessary to describe the principal functions of the job, as identified, and shall not be considered an exhaustive list of job responsibilities which may be inherent in the job. Responsibilities are subject to change.
Adventist Health System Orlando, FL, USA
Aug 17, 2017
Assistant Nurse Manager (ANM) - 4S Mulitystem PCU- Orlando Orlando seeks to hire Assistant Nurse Manager who will embrace our mission to extend the healing ministry of Christ. Facility Profile: Located on a lush tropical campus, our flagship hospital, 1,107-bed Florida Hospital Orlando, serves as the major tertiary facility for much of the Southeast, the Caribbean and South America. Florida Hospital Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country. We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year. Department Profile: 38 private beds multi-system progressive care unit that serves adults through geriatric lifespan of development that require complex, comprehensive multidisciplinary care. The care team is comprised of nurses, patient care techs, monitor techs, HUCs, education specialists, infection preventionist, care managers, physicians and nursing leaders. The nurse to patient ratio is 1:3 and 1:4. All nurses complete Endo-tool specialty training. Work Hours/Shifts: 3/12's, rotating weekends; 7a to 7p *$10,000 Sign-on Bonus and Relocation of $2,500 or $5,000 available for eligible candidates (see terms below) Job Summary: The ANM is a registered professional nurse who supports the Nurse Manager or Director in overall operations of their assigned unit. Is able to demonstrate critical thinking skills, creativity, and has the knowledge to manage resources to achieve quality performance, positive employee relations, and compliance with hospital guidelines. The ANM is skilled in coaching, mentoring, and leading a professional and technical team in the delivery of services to our patient population. The ANM assures quality of care is delivered to our patients and demonstrates effective stewardship of scarce resources. Is supportive of change activities on their unit and works to assure implementation of change that may occur. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Knowledge, Skills, Education, & Experience Required: Ability to lead the employees of their unit in the delivery of patient care Ability to lead performance improvement initiatives on their assigned unit Ability to think critically in relation to the operations of the unit and delivery of patient care Ability to manage the business of healthcare delivery on their unit Able to assist and mentor other in relation to the technology utilized on the unit Excellent clinical practice knowledge and is able to apply this knowledge to the unit setting Ability to influence relationships and behaviors in relation to meeting the needs of the unit Acts as a role model for professionalism on their assigned unit of employment Specific skills as delineated by the unit of employment (see competencies) Specific knowledge and skills as delineated by the unit of employment (see competencies) (preferred) Associate's degree or Diploma in Nursing Specific experience as delineated by the unit of employment (see competencies) Bachelor of Science degree in Nursing (BSN) or Master of Science degree in Nursing (MSN) (preferred) Prior management experience (preferred) Licensure, Certification, or Registration Required: Current registration with the Florida State Board of Nursing as a registered professional nurse BLS certification Advanced Life Support certification (ACLS, PALS, NRP) per specialty/unit requirements Professional certification (preferred) Job Responsibilities: Consistently demonstrates through behavior Florida Hospital's core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork. Adheres to the ANA Code of Ethics, the ANA Scope and Standard for Nursing Practice, and the AONE Nurse Executive Competencies Lead the Employees - Has a working knowledge of performance expectations for all employees on the unit. Monitors performance of the staff and report's findings to the nurse manager or takes corrective action for improvement as appropriate. Uses independent judgment to make recommendations to supervisor/manager regarding: Applicant selection for interview and input into the hiring process after actively participating in the interview process. The reassignment of employees for the betterment of patient care delivery. Suspension or other discipline (after consultation with HR and/or NM) for work infractions, performance deficiencies and conduct violations by exercising supervisory authority. Periodic evaluations of supervised employees. Recommends promotion of supervised employees, recommends bonuses and awarding of other discretionary rewards to supervised employees. The assignment of employees to particular duties or activities or to authorize and assign overtime to employees where appropriate. The adjustment/resolution of complaints, concerns, and problems of supervised employees regarding work assignments, hours of work overtime scheduling, and other work-related matters. Leads the employees in a manner which develops the employee to their optimal level of performance. Mentors and coaches employees on a continual basis in order to assure competency in care delivery. Develops staff preceptors and mentors. Assures diversity of staff is positively fostered in the work environment. Actively involves all groups in shared decision-making where appropriate. Effectively manages conflict and is able to reach a common goal and resolve conflicts. Creates a work environment that addresses the physical and emotional needs of the staff. Maintains a customer oriented leadership style. Remembers that patients are the reason for our business. Holds self and staff accountable for delivery of care and resulting patient outcomes. Performance Improvement - Demonstrates familiarity with the performance improvement model of the organization. Support performance improvement activities on the unit through problem identification, assessment, data gathering, change implementation, and evaluation of outcomes. Is actively involved in all aspects of patient safety on the unit including but not limited to; sentinel event monitoring and reporting, root cause analysis, DNV requirements, incident reporting, medication safety policies and procedures. Assures workplace safety for the employees and demonstrates knowledge of regulatory requirements for workplace safety, i.e., CMS, OSHA, DNV, etc. Is supportive of Process Improvement Initiatives by sponsoring and/or participating in the activities. Ensures that practice changes, as a result of performance improvement activities, are implemented. Supports quality standards and initiatives set by the department. Critical Thinking - Utilizes critical thinking skills in the performance of their duties as an ANM. Supports the planning, organizing, and leading of the unit through application of critical thinking skills. Utilizes data driven decision making, incorporating evidence into the decision process. Appropriately uses problem solving skills. Thinks of the system as a whole when analyzing data and making decisions. Is able to utilize critical thinking skills in persuading others. Business of Healthcare Delivery - Utilizes a working knowledge of health care economics and healthcare public policy as it applies to the delivery of patient care. Understands the broad impact of reimbursement on the delivery of patient care services, including but not limited to Medicare, Managed care, Medicaid, third party providers, challenges to current health care policies, and key legislative initiatives at the local, state, and national level. Is involved in unit-department based budgeting and support of the budget. Maintains staffing and scheduling, and resource utilization within budgeted targets for the unit. Fosters patient, family, staff, and physician satisfaction. Understands the impact of dissatisfaction on the business goals of the unit. Technology - Demonstrates an understanding of the technology utilized on the unit. Is highly knowledgeable in the supply and medication management systems of the unit. Appropriately integrates technology into the day-to-day care of the patient and leverage technology to improve patient care outcomes. Uses basic computer skills such as word processing, data management, internet/email, and skills to access evidence based information. Clinical Practice Knowledge - Is an expert in the clinical practice requirements of their unit. Mentors and precepts employees in the clinical practice requirements of the unit. Assures appropriate application of clinical knowledge in the care of all patients. Assesses patients for clinical need. Plans for delivery of care to the patient and evaluates the outcomes of care delivered in relation to clinical effectiveness. Sets clear expectations in the delivery of clinical practice. Adheres to models of care established for clinical practice. Includes support services in the delivery of care. Ensures that the patient experience is the focus of all services. Assists the staff, nursing and support staff, to find a sense of meaning and purpose in the delivery of patient-focused care. Establishes and maintains a communication plan that disseminates key messages and decisions to all involved in the care of a patient. Is culturally competent and leads staff in the delivery of culturally competent care. Utilizes evidence based practice as a foundation for patient care delivery. Monitors and leads staff in relation to established processes and outcome measures. Relationships and Behaviors - Utilizes relationship in influencing behaviors on the unit. Utilizes active listening, feedback, inquiry, and validation in communicating with others in relation to meeting the goals of the unit. Understands the functions of a group process. Is able to facilitate effective groups for the delivery of nursing care and for collaboration with other disciplines. Supports academic relationships through welcoming students to the unit and assisting in their training process. Promotes, nurtures, and maintains interdisciplinary relationships in order to assure patient-focused care and better patient outcomes. Maintain appropriate collaborative relationship with patient, families, staff, vendors, physicians, other disciplines, and other contacts. Works collaboratively to define acceptable behaviors from staff, physicians, and other disciplines within the organization and adheres to these acceptable behaviors. Professionalism - Demonstrates a professional persona in their work. Acts as a role model for professional behavior. Maintains the confidentiality of employees, patients, administration, and medical staff information with no infractions. Maintains professional appearance and adheres to departmental dress code at all time. Accepts assignments within or away from the department activity or unit with a positive and cooperative attitude. Accepts and profits from direction and counseling. Refuses to participate in unethical procedures and assumes the responsibility of informing the appropriate authority of noted incompetence or unethical behavior. Utilizes available education materials, programs, literature, and resource personnel for career development. Accepts responsibility for knowing current changes in policy, protocols and procedures through the hospital communication systems. Supports quality standards, goals and initiatives set by the department and applicable professional organizations. Attends mandatory in-services and either attends or reads notes from unit meetings. Meets established educational requirements of the position and strive to continue education as appropriate. Maintains own competency. *May perform waived and/or non-waived Point of Care Testing. If performing non-waived Point of Care Testing, as defined in AHCA rule 59A-7.034, must have approved competency and documented proof (copy of either diploma or transcript, at the highest level of academic achievement) at the time of Florida Hospital non-waived Point of Care training. If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the ANM opportunity with Florida Hospital Orlando and apply online today. *Bonus Details: Applicable experience required. Must live 50 or more miles from 601 East Rollins Dr., Orlando, FL to qualify. Full Time employment contract required. Rehires within 12 months are not eligible. Job Keywords: Registered Nurse, RN, ANM, Assistant Nurse Manager, Critical Care, PCU, Progressive Care Unit, Orlando