ServiceNow Business Process Consultant
We Are:
A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
Learn more about ServiceNow at Accenture Here
You Are:
A transformation maven with the skills to help clients meet the challenges of digitization. Your superpower? Using your know-how, creativity, and analytical powers to solve clients’ most complex business problems to help their companies do more. And you possess the communication and people skills to inspire teams to bring their A-game. Ready to put your talents to work in our ServiceNow Practice?
The Work:
+ The Business Process Consultant will be part of an Accenture team and will be accountable for delivering Industry Best Practice guidance collaborating with customers to achieve their business outcomes using ServiceNow.
+ The Business Process Consultant must be an excellent communicator, tactful diplomat, problem solver and out of the box thinker – with the ability to understand and respond to customer and business needs in rapidly changing business environment.
+ The position requires a deep understanding of the business of the customer and the new system, features and functionality to identify and document all needed changes and adjustments required to enable the business operation for users and processes which will interact with the system.
+ This role will lead all process and design workshops for the project and be a trusted advisor with the customer throughout the engagement.
+ Strong interpersonal skills, a customer focused approach and an ability to work with cross-functional teams is required to be successful in this role.
Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.
Here’s What You Need:
+ Minimum 4+ years’ consulting experience in ITSM plus 2 of the following areas: HR, ITOM, CSM, IT Asset Management (HAM/SAM), SPM, WSD, FSO
+ Minimum 4+ years’ experience in leading workshops, requirements gathering, process definition, process improvement and re-engineering.
+ Minimum 4+ years’ experience developing requirements documentation, project artifacts, process documents and creating user stories.
+ Proven experience identifying how to meet business requirements using ServiceNow.
+ Bachelor's degree (in Business or IT related field preferred) or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)
Bonus Points If:
+ ITIL v4 Managing Professional or Strategic Leader Certification
+ Agile Scrum Product Owner Certification
+ ServiceNow CSA (Certified System Administrator) and any additional ServiceNow certifications.
+ Demonstrate excellent communication skills both verbal and written and presentation and facilitation skills.
+ Advanced MS Office skills (Word, Excel, Visio and PowerPoint)
+ Extensive experience in process management competencies.
+ Agile Scrum Master certification
+ Demonstrated ability in consulting engagements providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems by focusing on providing options which identify the pros and cons of those options and the risks and impacts of each option.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, New York, Maryland or Washington as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)
Role Location Annual Salary Range
California $73,000 to $192,600
Colorado $73,000 to $166,400
District of Columbia $77,700 to $177,200
New York $67,600 to $192,600
Maryland $67,600 to $154,100
Washington $77,700 to $177,200
#LI-NA-FY25
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/docu...) .
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.