**Job Posting:**

S. G. Torrice is the best-in-class HVAC distributor of heating & cooling equipment, indoor air quality, parts and accessories in New England. We are committed to helping our customers grow their business by providing a unified sales and marketing approach that focuses more on the growth of the HVAC business than on the products sold.

S. G. Torrice is currently seeking to fill an immediate need for a Residential HVAC Product Specialist. As a Product Specialist, you will provide technical product support to our outside sales and field partners for Residential HVAC products. If you have prior technical experience with Residential HVAC Equipment, outstanding communication skills, and love helping others solve problems, this is an excellent opportunity to grow with an industry-leading organization.

This is a remote role that will support the New England District. Our ideal candidate must be in EST time zone, preferably within easy commuting distance of locations in Wilmington, MA

**Responsibilities:**

+ Assist dealers in troubleshooting service and installation problems over the phone daily

+ Maintain daily call log of customer interactions

+ Provide outside field service customer support on job sites

+ Develop and maintain relationships with outside sales, field technicians, and customers, ensuring their satisfaction with our products and services at all times

+ Provide technical product knowledge and product training virtually and in-person to customers and internal associates

+ Assist in developing training curriculum and materials as directed by the Training & Technical Support Manager

+ Assist with filing warranty claims

+ Attend trainings to become Trane/American Standard Field Service Representative (FSR)

+ Become a Mitsubishi Diamond Service Group member (DSG)

+ Other duties as assigned by Manager

**Qualifications:**

+ 5 + years of Technical HVAC Experience. Either in Service, Install or Technical Support

+ EPA Certification and other HVAC licenses strongly preferred

+ Experience with Trane/American Standard and Mitsubishi residential HVAC products, strongly preferred

+ Willing to answer technical support phone calls most days

+ Provide Technical Training in-person and virtually

+ Ability to quickly find product information to assist technicians on the phone or on the jobsite

+ Be able to provide top notch customer service

+ Strong proficiency with computer and software programs, including all Microsoft Applications

+ Ability to communicate technical information to technical and non-technical customers and associates

+ Demonstrated interpersonal skills and ability to collaborate with people at multiple levels of the organization

+ Ability to be flexible, adaptable, and multitasking skills needed, including the ability to prioritize multiple, urgent requests

+ Proven time management and organizational skills

+ Detailed and able to maintain a high level of accuracy

+ Self-starter, creative problem solver, and self-sufficient

+ Ability to travel within New England to job sites, branches and corporate offices as required

S.G Torrice is dedicated to providing meaningful benefits programs and products to our associates and their families—geared toward benefits, wellness, financial protection, and retirement savings. We offer a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more!

**Pay Range:**

$4,140.00 - $8,960.60

**_Estimated Ranges displayed are Monthly for Salaried roles_** **OR** **_Hourly for all other roles._**

This role is Bonus or Incentive Plan eligible.

_The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability._

_Ferguson Enterprises, LLC. is an equal employment employer_ _F/M/Disability/Vet/Sexual_ _Orientation/Gender_ _Identity._

Equal Employment Opportunity and Reasonable Accommodation Information (https://www.ferguson.com/content/careers/reasonable-accommodation)