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Learning Delivery Associate

**GET TO KNOW ALORICA**

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

**JOB SUMMARY**

Supporting training department by performing work educating, testing, and coaching new hires to a specified account using curriculum and materials specialized to a particular account.

**JOB RESPONSIBILITIES**

• Conduct new hire training in a classroom setting

• Conduct follow-up one-on-one training when necessary

• Conduct refresher training sessions

• Conduct certification sessions

• Attend training meetings

• Attend training/quality assurance meetings

• Assist training department with any other necessary functions

• Conducts phone time when not facilitating a class or assisting with other training duties. Scorecard performance will be monitored.

**OTHER RELATED DUTIES**

• Conduct new hire training in a classroom setting

• Conduct follow-up one-on-one training when necessary

• Conduct refresher training sessions

• Conduct certification sessions

• Attend training meetings

• Attend training/quality assurance meetings

• Assist training department with any other necessary functions

• Conducts phone time when not facilitating a class or assisting with other training duties. Scorecard performance will be monitored.

**QUALIFICATIONS**

**Minimum Education and Experience:**

• Possession of a High School Degree, GED or other equivalent education; Associates degree preferred

• Previous experience in training and/or customer call center experience

**Knowledge, Skills and Abilities:**

• Demonstrated knowledge of adult learning techniques and best practices in training delivery

• Demonstrated knowledge of specific account provisions, products, and policies

• Ability to communicate effectively both orally and in writing

• Excellent attendance and punctuality

• Demonstrated effective listening skills

• Demonstrated proficiency of presentation skills

• A wide degree of creativity and latitude is expected

• Knowledge of Microsoft Word, Excel, and PowerPoint

• A great attitude

**Work Environment:**

Ability to work in a fast paced, ever changing environment

**Physical Demands:**

Ability to stand while conducting training classes

Ability to travel to centers to deliver training or to monitor, evaluate and coach team members.

Equal Opportunity Employer – Veterans/Disabled


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