Foundation Room Host
Job Summary:
The Role:
+ Meet, greet and seat all guests with a positive, friendly, helpful attitude and is a general source of information to all guests entering the house
Responsibilities:
Guest Relations
+ Greet all guests promptly and courteously in a professional manner
+ Control the flow of guests coming into the restaurant and those who are waiting for a table
+ Hospitality zone
+ Obtain guests' name, number in party, physical description (units that use the pager system), arrival times and any needs for children when applicable
+ Anticipate and respond to guest needs (guest satisfaction)
+ Direct guest to appropriate location to wait when on a wait
+ Estimate and quote accurate wait times for tables
+ Lead guests to tables, place menu on table for guest, wait for guests to be seated before leaving the table
+ Marketing current and future shows, menu items, and retail by placing all marketing literature on dining tables
+ Properly answer guest questions regarding the menu, music hall, and artists appearing at the House
+ Foundation access list, industry access, and dinner reservation sheets for that evening and passes if needed.
+ Pick up guest lists for any special events.
+ Handle concert tickets and signature sheet.
+ Obtain Production sheet for current night
+ Obtain current member and spouse lists.
+ Check foundation membership card and photo ID
+ Adherent to HOB dress code policy of the foundation lounge
+ Hand out wrist band and /or opera box passes
+ Thank each guest for visiting the House, and invite him or her to return in a friendly and sincere manner
+ Knowledge of House of Blues related art, music, and history
+ Adhere to the HOB Hospitality Zone
Communicate with other support departments
+ Communicate to door host, kitchen and Foundation Room Managers, to ensure proper flow
+ Communicate to kitchen when large parties and special event parties have been seated.
Atmosphere (Maintenance/Cleaning)
+ Keep host area clean and organized throughout the shift (shift mechanics).
+ Keep floor in host area free of spills, food, trash or other obstacles
+ Polish and clean all entry door windows throughout the shift
+ Maintain proper par levels for kid menus, crayons, fliers, matches, toothpicks and calendars at host stand
+ Maintain line of sight/atmosphere control by circulating through work area throughout shift
+ Maintain House of Blues safety and sanitation standards
Assist Other Departments as Needed
+ Assist other employees and departments as needed (teamwork)
+ Adherence to standard operating procedures
+ Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift
IN ADDITION TO THE PERFORMANCE OF ESSENTIAL JOB FUNCTIONS THE HOST/ESS WILL BE EVALUATED ON THE FOLLOWING:
+ Appearance
+ Punctuality/Attendance
+ Attitude/Teamwork
+ Opening and Closing duties
+ Job Skills/Knowledge/Productivity
+ Adherence to Policy
+ Sanitation and Safety
+ Guest Satisfaction
+ Communications
Qualifications:
Required:
+ (State or County Licensee or Certification Requirement )/ Responsible Alcohol Awareness Training Certification or Equivalent
+ High School Diploma Music Mall and Retail operations
+ Working knowledge of restaurant operations, seating procedures, guest relations, problem solving
+ Entry Knowledge of
+ Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
+ Ability to seat guests in a high volume restaurant at a pace that maximizes efficiency of service and performance of overall operations
+ Flexible Hours
Preferred:
+ Point of Sales knowledge, preferably MICROS
+ Previous experience handling VIP customers
+ Previous Customer Service/Host experience
+ Skills in interpersonal communication and teamwork
Physical Demands/Working Environment:
+ Working environment is fast-paced
+ Position requires extended periods of prolonged standing and working on your feet
+ Must be able to lift or move up to 25 lbs using proper lifting techniques
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The expected compensation for this position is:
$16.00 USD - $20.00 USD Hourly
** Pay is based on a number of factors including market location, qualifications, skills, and experience.