Amazon Connect Pre-Sales Technical Architect
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with over 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise, and global delivery capability.
There is never a typical day at Accenture, but that’s why we love it here! This is an extraordinary chance to create a rewarding career at Accenture Technology. Working in a digitally driven, innovation-led environment where you can help clients shift to the “New” using leading-edge technologies on some of the coolest projects you can imagine.
You Are: A motivated, driven Amazon Connect Technical Architect with experience shaping the approach and estimating the effort/right-sizing teams to deliver desired outcomes for clients. You enjoy using your contact center and customer experience knowledge to estimate innovative solutions. Driven by curiosity, you explore how new technologies can be applied to solve challenging business problems. You thrive in a collaborative, creative and productive team environment where ideas are freely exchanged, and innovative concepts evolve into practical solutions.The work:
+ A motivated, driven Amazon Connect Technical Architect with experience shaping the approach and estimating the effort/right-sizing teams to deliver desired outcomes for clients. You enjoy using your contact center and customer experience knowledge to estimate innovative solutions. Driven by curiosity, you explore how new technologies can be applied to solve challenging business problems. You thrive in a collaborative, creative and productive team environment where ideas are freely exchanged, and innovative concepts evolve into practical solutions.The work:Specialized Technical Sales for Customer Experience solutions utilizing Amazon ConnectDrive full end to end Technical Solutioning and effort estimation from origination and initial client conversations, thru discovery, design and transition to deliveryWork directly with client Executives and Technology Leaders to Design AWS Connect architectures and the teams that will deliver themDesign Amazon Connect/Lex/Pinpoint Architectures that optimize AWS capabilities and leverage Accenture's assets and differentiation.Collaborating within a sales pursuit team to develop innovative approaches to solving complex problems
+ Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
+ Basic Qualifications
+ Minimum 5 years' experience in the contact center or PBX industry
+ Minimum 3 years' experience with effort estimation and technical design for Amazon Connect and related technologies
+ Deep understanding of call flows, IVR trees, email and chat channel designs and contact center operations
+ Bachelor's degree or equivalent (minimum 12 years) work experience. If Associate's Degree, must have minimum 6 years work experience
+ Preferred Qualifications:
+ At least 1 AWS Associate Level Certification
+ Hands on Experience with Amazon Connect, Amazon Lex, and / or Amazon Pinpoint
+ Experience with intent analysis and conversational chatbots
+ A customer obsession mindset
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)
Role Location Annual Salary Range
California $94,400 to $266,300
Colorado $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Minnesota $94,400 to $230,000
Maryland $87,400 to $213,000
New York $87,400 to $266,300
Washington $100,500 to $245,000
#LI-NA-FY25 AND #LI-MP
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