Instructional Designer, Retail Customer Care

Austin,Texas,United States

Support and Service

At Apple, we believe in creating a fun and inclusive work environment where creativity and innovation come about as talented people from diverse backgrounds approach problems with varying perspectives. Knowing that even the smallest of details matters, we see each customer contact as an opportunity to engage, delight and inspire! Inclusion is a shared responsibility, and we hold ourselves and one another accountable for bringing everybody in. We are looking for a hard-working and motivated instructional designer to join the Retail Customer Care Quality team. You will collaborate with cross-functional business partners to design and create course materials with focused learning objectives in support of our Retail Customer Care network. You will coordinate with global and regional business partners to create learning solutions based on identified emerging trends, needs, and gaps within the business and assess current learning content. You will evaluate training solution effectiveness and propose adjustments or different strategies as needed to cross functional partners and global peers.

**Description**

- Collaborate with regional and worldwide learning team members in content development, content maintenance, and developmental projects - Design learning experiences to support a variety of learning types and audiences, including but not limited to eLearning, micro-learning, classroom, virtual classroom, and blended learning experiences - Create and follow training needs analysis process - Evaluate data to determine discovery and partnership needed to complete design plans - Conduct content reviews with subject matter experts and key collaborators and incorporate their feedback - Facilitate and host Train-the-Trainer sessions - Utilize templates and guides to prepare content for publishing in a learning management system (LMS) - Create learning assessments and apply data and analysis to determine learning effectiveness - Update existing content to maintain its relevancy and accuracy - Perform other duties as assigned

**Minimum Qualifications**

+ Demonstrated experience creating curriculum strategies and training plans including analyzing, building, as assessing curricula for asynchronous and synchronous classroom-based or virtual learning environments

+ Superb written and verbal communication skills

+ Makes space to listen, learn, and amplify diverse perspectives and experiences

+ Actively seeks out opportunities to champion and celebrate inclusion and diversity

**Key Qualifications**

**Preferred Qualifications**

+ Knowledge of, and experience within, industry-proven and trending learning and development disciplines, processes, approaches, and technologies

+ Understanding of HTML5 based authoring tools, virtual collaboration tools, and enterprise LMS systems

+ Experience working with global and virtual teams

+ Adaptive to changing technologies, process, and environments

+ Experience hosting Train-the-Trainer and content business review sessions

+ Ability to work efficiently under deadlines in fast-paced environment with numerous projects on hand

+ Project management experience

+ Familiarity with graphic design, video editing, image manipulation, and formatting

+ Strict adherence to company policy on confidential materials

**Education & Experience**

**Additional Requirements**

+ Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race,color,religion,sex,sexual orientation,gender identity,national origin,disability,Veteran status,or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about,disclose,or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco,review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .