Manager, ASO Quality Execution

Manager, ASO Quality Execution

**Austin, Texas, United States** **Corporate Functions**

**Summary**

Posted: **Mar 21, 2025**

Role Number: **200596502**

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online (ASO) team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. The Manager, ASO Quality Execution, is responsible for upholding Apple’s world-class standards by ensuring flawless execution and consistency across all digital touch points on the Apple Online Store. Reporting to the Senior Manager of ASO Quality, this role will oversee end-to-end efforts for major initiatives and drive a culture of quality, embedding excellence into every step of execution and establishing the highest standards for a seamless experience.

**Description**

The Manager, ASO Quality Execution, ensures the highest standards of quality across the Online Store by leading validation efforts and optimizing testing processes. This role works cross-functionally with Production Managers, Project Managers, and other key stakeholders to drive execution excellence. Optimize and execute validation processes, including Pre-Live testing and Post-Production validation, ensuring seamless quality assurance across all digital touch points. Effectively handle resources, including the Managed Service Vendor (MSV) Quality team and other flexible workforce members, to ensure smooth execution and adaptability to changing priorities. Handle and triage priority tickets, manage escalations, and conduct root cause analysis to proactively address quality issues in a fast-paced environment. Define and implement key quality metrics (e.g., test case coverage, test efficiency, defect leakage) to track and enhance validation effectiveness. Develop and maintain real-time reporting through a quality dashboard to drive data-driven decision-making.

**Minimum Qualifications**

+ 7+ years of experience in Quality Management or Operations related work, with a consistent record of leading process improvement and operational initiatives in a fast-paced environment.

+ 3+ years of people management experience, including scaling teams or leading teams through change, with demonstrated ability to collaborate across time zones with Managed Service Vendor (MSV) teams.

+ Strong analytical and problem-solving skills, with experience defining, tracking, and acting on quality metrics to drive measurable improvements.

+ Proficiency in project management, defect tracking, and industry-standard quality tools, ensuring effective execution and oversight of validation processes.

**Preferred Qualifications**

+ 10+ years of experience in Quality Management, with expertise in QA methodologies, digital quality validation, and a strong understanding of automation technologies (e.g., scripting, low-code platforms, AI-driven tools).

+ Shown success in implementing and executing quality strategies for large e-commerce platforms, with a strong focus on optimizing the customer journey.

+ Experience with performance and security testing, ensuring digital experiences meet high standards for speed, reliability, and protection.

+ Strong influencing and relationship-building skills, with a track record of aligning stakeholders across teams and organizational levels to drive quality initiatives.

+ Ability to analyze workflows and systems to recommend and implement automation solutions, improving efficiency, reducing manual effort, and enhancing overall quality processes.

+ Bachelor’s degree in a related field (e.g., Business, Operations, Computer Science, or Quality Management) or equivalent experience.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)

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