Supply Chain Customer Service Rep

You were meant for Hopkins. Johns Hopkins Hospital is a private, not-for-profit, community health care provider, governed by a community-based board of trustees. As a member of Johns Hopkins Medicine, Johns Hopkins Howard County Medical Center is a 266-bed acute care facility that has been serving the community for nearly 40 years. We can offer the most advanced, innovative technology with the collaboration and teamwork typically found in a community hospital. Our exceptional employee development programs offer unlimited career growth potential.

What Awaits You?

• Career growth and development
• Diverse and collaborative working environment
• Paid Time Off
• Affordable and comprehensive benefits package

The Customer Service Representative reports directly to the Manager, Supply Chain Business Operations and performs various customer service functions such as data entry, customer relations, billing inquires and general office duties. This position will research and provide resolution to customer service-related issues. The Supply Chain Customer Service Coordinator works as team member and positively accepts change throughout the Health System while establishing relationships.

Hear from our hospital president

https://www.youtube.com/watch?v=qj5KuB34gU8

Location:

Johns Hopkins Hospital

Baltimore, MD 21231

Hours:

40 Hours (Full Time)

Evenings

Weekends Required

Education:

• Graduation from an accredited high school or possession of a G.E.D. Certificate.

Work Experience:

• Prefer at least one year work experience in a professional related field

Knowledge:

• Work requires knowledge of general policies and procedures,
• Proficiency in performing entry level professional work
• Knowledge of purchasing and supply chain terminology

Skills:

• Must possess strong communication skills and the ability to interface with customers in a stressful environment without compromising the tenets of good customer relations practice.
• Work requires analytical ability necessary to resolve customer problems.
• Must have experience with Microsoft Word and Excel.
• Work requires the ability to understand, interpret, evaluate and resolve complex Customer Service issues with minimal supervision.
• Work requires organizational skills in order to manage multiple tasks.
• Requires ability to use initiative and judgment to identify, analyze and solve complex problems

Problem Solving:

• Uses knowledge of distribution and logistics practices to evaluate and resolve problems related to inventory and supply availability.
• Engages with departmental stakeholders to review and improve operational efficiencies.
• Reviews and analyzes supply availability within core inventory and identifies and resolves gaps in inventory availability

Information Management:

• Knowledge of materials management information systems to meet the needs of customers and employees of the department.
• Generation and interpretation of daily pick tickets.
• Use of handhelds with appropriate interpretation of items and units of measures.
• Use of ERP to accurately record parcel receipts into system.

Working Conditions:

• Works in a general warehouse environment, but may experience occasional discomfort due to cold, heat, noise, and poor ventilation.
• May have to lift heavy boxes or operate material handling equipment.
• Work requires standing, walking, lifting up to 70 lbs. or pushing/pulling up to 250 lbs. for the entirety of shift.
• Work may require the use of protective gear such as safety glasses, shoes, isolation gowns, masks, gloves, etc.

Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes:

• Full medical, dental, and vision plans,
• Retirement plans,
• Paid time off (PTO)

Tuition reimbursement for you and your dependents,

Earn up to $1,000 annually for practicing self-care with Healthy @ Hopkins

Tell a friend and get paid! Ask about our Employee Referral Program Bonus!

And more! Visit https://jhh.mybenefitsjhhs.com/

Important Notices:

***Effective January 1st 2022, you must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of your vaccination status as part of your occupational health screening. Exceptions to the COVID-19 vaccination requirement may be granted to individuals for religious beliefs or medical reasons by following the proper protocols. Effective 6/1/23, employees at Johns Hopkins All Children’s Hospital, its affiliate locations and Florida State Residents are not required to obtain the COVID-19 vaccine. In the wake of the COVID-19 pandemic, the Johns Hopkins Health System remains committed to providing the highest quality care for our patients and our communities. We encourage you to explore our current opportunities.

***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range: Minimum 16.86 per hour - Maximum 27.84 per hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.