Program Manager

Charlotte, North Carolina;Chandler, Arizona; Plano, Texas; Phoenix, Arizona

**Job Description:**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

**Job Description:**

This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources. Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities.

**Responsibilities:**

• Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders

• Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives

• Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators

• Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders

• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives

• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution

• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations.

**Skills:**

• Program Management

• Project Management

• Reporting

• Consulting

• Problem Solving

• Leadership Development

• Performance Management

• Collaboration

• Presentation Skills

• Prioritization

• Issue Management

• Risk Management

• Process Design

• Process Performance Management

• Oral Communications

**Line of Business Job Description:**

We have an exciting opportunity for a Project Manager to join our Consumer AML Operations Change and Transformation team.. The Project/Program Manager will manage medium-large initiatives that may significantly impact on Consumer AML Operations initiatives that may significantly impact on Consumer AML Operations. This position will be accountable for the management of the project life cycle, from initiation through implementation. The Project Manager will work directly with management of the impacted business and operations area to set strategic direction of the project. We are looking for a strong leader with the right level of experience, ability to challenge and influence stakeholders, and with excellent analytical skills, critical thinking, and process improvement mind-set.

**Responsibilities:**

+ Management of deliverables for all project management activities aligned to the core change management team and PMO workstreams supporting the program roadmap

+ Manages, leads and directs the work efforts at the portfolio level

+ Adheres to and furthers the majority of the framework and structure for how the program and projects will operate

+ Represents the health and status of program and projects, through effective verbal and written communication channels, to Change executive and senior stakeholders

+ Partners with sponsors to support and maintain momentum and plans for the delivery of the projects

+ Implements best-practice artifacts and routines to capture and manage the end to end plan of record

+ Manages portfolio reporting at all levels

+ Ensures stakeholder engagement and keeps them informed of progress

+ Tracks and escalates risk and issues at the portfolio level

+ Works with management to further process maturity in organization

+ Serves as primary contact for new intake items for organizations

+ Communicates, influences, and negotiates both vertically and horizontally to obtain or leverage necessary resources

+ Creates a clear, coherent approach to guide effective program/initiative setup, execution, and controls

+ Drives change governance and change control facilitating the definition of requirements and development of Change Control documentation

+ Integrates end-to-end business process into program planning and decisioning processes

+ Ensures clearly defined responsibilities and accountabilities for key program/project roles

+ Supports team members with escalations and impediments on projects

+ Adhere and deliver on enterprise change management standards

**Requirements**

+ At least 8 years of project/program management experience

+ Experience managing People, Process, Technology Projects and understanding various technologies and infrastructure concepts

+ Excellent project management skills, including the ability to prioritize work and meet deadlines

+ Ability to identify and propose the tasks & deliverables that will be necessary to achieve the desired outcome

+ Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes

+ Ability to manage and communicate with stakeholders

+ Knowledge of structured project management methods

+ Ability to challenge and influence stakeholders at senior levels

+ Ability to lead cross-functional workgroups and champion initiatives

+ Competent with MS products: Word, Excel, PowerPoint, Project, and Visio

+ Competent with Jira and confluence for project management in a waterfall and agile framework

**Other Qualifications and Desired Skills**

+ Prior experience in Global Operations and/or CAML processes desirable Experience in planning, leading, delivering associate and client readiness plans

+ Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions

+ Excels in working among diverse viewpoints to determine the best path forward

+ Excellent verbal and communications skills. Provide clear, concise direction to the broader team while delivering comprehensive status to senior executives or project champions.

+ Creativity – able to look at a problem from a new perspective and to develop new ideas and solutions

+ Self-starter who can take ambiguous information and drive to logical outcomes while constantly challenging the status quo

+ Commitment to challenging the status quo and promoting positive change

+ Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world

+ Excels in ambiguity

+ Experience working in a global environment

+ Bachelor’s Degree or equivalent experience

+ Certification in PMP, CSM, CPO and/or Agile Methodologies

**Shift:**

1st shift (United States of America)

**Hours Per Week:**

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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