Sr Business Control Specialist - Global Payment Operations Business Risk and Controls

Charlotte, North Carolina;Scranton, Pennsylvania

**Job Description:**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

**Line of Business:**

The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels. The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team.

**Line of Business Description:**

The Senior Business Control Specialist (SBCS) is an important part of the internal control environment for the Global Payments Operations Front Line Unit (FLU) and is a key player in supporting the Bank’s Risk Framework. This role is responsible for audit and exam management including direct and indirect audit exam interaction, regulatory responses, issues management. This also includes the support for risk self-identification and oversight of the issues management lifecycle, Single Process Inventory management, and risk inquiries across the FLU. In addition, the SBCS will be responsible for communicating and overseeing adherence to governance activities, maintaining communication with senior leaders.

**Job Description:**

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

**Responsibilities:**

+ Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards

+ Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation

+ Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

+ Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness

+ Performs QA activities including executing on controls, managing cases, and reporting results

+ Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success

+ Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

**Required Qualifications:**

+ Minimum 3+ years of experience in the Audit, Compliance, or Risk function of a large financial services company, multi-national company, public accounting firm, or with a regulatory agency with strong track record of success and demonstrated progression in complexity of assignments.

+ Strong communication skills, including the ability to communicate complex ideas in a clear and concise manner.

+ Individual with desire to learn and teach others, high energy, positive attitude and be a leader through change.

+ Excellent project management, interpersonal, oral and written communication skills, ability to effectively challenge and influence and strong attention to detail and accuracy.

+ Exceptional analytical and critical thinking abilities; Able to develop and convey a point of view.

+ Able to explicitly and visibly manages risk and assess tradeoffs when making business recommendations.

+ Effectively manages conflict within and across teams while standing up for what is right even when challenged.

+ Holds self and others accountable for managing risk.

+ Professionalism, dependability, integrity and trustworthiness combined with a cooperative attitude. Able to thrive in a dynamic team environment.

+ Highly motivated self-starter with ability to prioritize work and complete assignments within time constraints and deadlines.

+ Proficient in Microsoft Suites (i.e., Outlook, Excel, and PowerPoint)

**Desired Qualifications** :

+ Knowledge of Bank of America business processes and front-end application systems

+ Knowledge of Single Process Inventory and Issue Management

+ Proficient in Collaborations site

+ Global Operations and Global Payments experience

**Skills:**

+ Controls Management

+ Issue Management

+ Monitoring, Surveillance, and Testing

+ Quality Assurance

+ Risk Management

+ Analytical Thinking

+ Attention to Detail

+ Critical Thinking

+ Problem Solving

+ Written Communications

+ Decision Making

+ Innovative Thinking

+ Prioritization

+ Recording/Organizing Information

+ Research

**Shift:**

1st shift (United States of America)

**Hours Per Week:**

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

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Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.