**Job Description**

Manages incidents for numerous critical services, diagnoses and troubleshoots existing systems, solves technical queries, and provides solutions to resolve issues.

Works to improve the reliability and performance of the services, establishes and documents standard procedures for escalation of complex unresolved issues.

Works with system architects and software engineers to translate functional specifications and technical requirements into flexible, scalable, and manageable support systems.

Drives continuous improvement efforts by monitoring systems, hardware, and software and keeps track of developments with the help of different tools and technologies.

Supports customer's technology, product, service, and business processes.

Drives technical and quality improvements across incident and knowledge management processes, and owns, measures, and monitors performance indicators (e.g. service targets, customer satisfaction, etc.).

Facilitates systems integration testing (SIT) and user acceptance testing (UAT).

Defines and performs software and hardware configuration across diverse platforms across the enterprise.

**Qualifications**

Minimum qualifications are required to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Education: Bachelors & 6+ years OR Masters & 4+ years of experience in Technology or STEM-related field

Minimum Qualifications:

+ Manufacturing integration, partner integration, data integration, manufacturing analytics background

+ Proficiency in SQL and PL/SQL for data analytics and reporting

+ Proven expertise in functional analysis, data mapping, data transformation, business logic development.

+ Excellent analytical, problem-solving, and communication skills.

+ Strong attention to detail and a commitment to delivering high-quality work

Preferred Qualifications:

+ Good understanding of Semi-conductor Industry

+ In-depth knowledge of MES functionalities and data models

+ Understanding of micro services architecture and modern dev-ops concepts

+ Ability to diagnose, and resolve systems and data issues by analyzing detailed logs

+ Good understanding of SAP S/4 ERP modules relevant to manufacturing (e.g., PP, MM FI).

+ Experience with integration tools and middleware (e.g., SAP PI/PO, Boomi).

Requirements listed would be obtained through a combination of industry relevant job experience, internship experiences and or schoolwork/classes/research.

**Inside this Business Group**

Intel's Information Technology Group (IT) designs, deploys and supports the information technology architecture and hardware/software applications for Intel. This includes the LAN, WAN, telephony, data centers, client PCs, backup and restore, and enterprise applications. IT is also responsible for e-Commerce development, data hosting and delivery of Web content and services.

**Posting Statement**

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

**Benefits**

We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here. (https://jobs.intel.com/en/benefits)

Annual Salary Range for jobs which could be performed in the US $105,589.00-$158,177.00

*Salary range dependent on a number of factors including location and experience

**Working Model**

This role is available as a fully home-based and generally would require you to attend Intel sites only occasionally based on business need. This role may also be available as our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. **In certain circumstances the work model may change to accommodate business needs.**