Assoc Field Network Engineer
**Job Description**
**Location:** Chicago, IL
**Hospital:** RUSH University Medical Center
**Department:** IT Infrastructure
**Work Type:** Full Time (Total FTE between 0.9 and 1.0)
**Shift:** **Shift 1**
**Work Schedule:** 8 Hr (8:00:00 AM - 5:00:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page .
**Summary:**
This position provides technical expertise in Network and Voice related functions such as network design, engineering, implementation, integration, and end user support. Provides support for all network and voice related equipment and applications including VOIP, PBX, voice mail, paging, modems, and wireless technology, etc. Provides support for Network solutions for end user business needs and resolutions. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
**Responsibilities:**
• Analyzes network problems and needs (e.g. interference, intelligibility, clarity etc.).
• Works assigned action items, to include monitoring and reporting progress in status reports. Utilizes industry standard installation practices to insure highly reliable voice services.
• Ensure change management procedures are followed, and documentation is kept up to date as changes are made to the environment.
• Maintains regular contact with users regarding status of open or pending service calls as directed.
• Provides input and recommendations to staff and management when potential problem areas are identified, or policies or procedures require modification or new ones are needed. Recommends and follows proper escalation procedures to minimize any outages that may occur.
• Other duties as assigned.
**Position Requirements:**
• High School Degree or Equivalent
• 0-2 years of telecommunication support experience.
• Clear and concise written and verbal communication skills.
• Analytical, multi-tasking and problem-solving skills.
**Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.**
**Position** Assoc Field Network Engineer
**Location** US:IL:Chicago
**Req ID** 13023