**Come join us and grow your career with CTG! CTG has worked with this international, Fortune 500 end-client for over 15 years! Apply with CTG for this exciting opportunity!**

CTG's premier client has a contract assignment for a **Customer Service Coordinator I** .

**Type:** Contract

**Job Title:** Customer Service Coordinator I

**Location:** Corning, NY

_Candidates must be able to commute and work onsite in Corning, NY_

**Pay Rate:** Based on experience

**Work Hours:** M-F 7:30AM-4:30PM

**Education:** 2-year degree REQUIRED, business-related fields preferred

A successful candidate in this position will possess strong soft skills as well as:

+ Excellent communication and interpersonal skills

+ Ability to multitask in a fast-paced environment

+ Strong problem-solving skills

+ A customer-first attitude

**Description:**

The Customer Service Coordinator I will serve as the first point of contact for internal customers, providing outstanding customer service and support in a fast-paced environment. This role is key in managing communication between internal customers and various departments within the division. The successful candidate will be responsible for managing conference room reservations and work orders, coordinating customer events, and ensuring all customer needs are met efficiently. The position requires effective time management and attention to detail in data entry tasks.

**Responsibilities include:**

+ Serve as the liaison between internal customers and division partners

+ Handle inbound calls and assist internal customers with their needs

+ Enter reservations into conference room scheduling software

+ Input work orders into the facility management system

+ Coordinate and assist with department events and activities

+ Manage data entry and ensure accuracy across systems

+ Assist with other administrative tasks as needed

**Requirements:**

**Education Required:**

+ 2-year degree REQUIRED, business-related fields preferred

**Qualifications:**

+ Punctuality and strong work ethic

+ Excellent customer service skills, including active listening

+ Excellent phone skills with clear enunciation

+ Ability to work well independently and as part of a team

+ Strong data entry and typing skills

+ Strong organizational and time management skills

+ Calendaring and scheduling experience

**Desired Skills:**

+ Call center experience

+ Quick learner with high energy

+ Experience with room scheduling software

+ Proficient in Microsoft Office Suite (Word, Excel, Outlook)

**Additional Information:**

+ No third-party resumes will be accepted

+ Drug testing and/or other employment-related inquiries may be conducted

+ CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws

+ All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third-party vendors)

+ CTG is an Equal Employment Opportunity employer

+ CTG is an E-Verify Company

To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary expectations to **Rebecca.Olan@ctg.com** .

**About CTG**

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.