Training Program Manager, Data Center

Dallas,Texas,United States

Software and Services

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other’s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It’s the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you’ll do more than join something — you’ll add something. The Data Center Operations team is responsible for managing and maintaining Apple’s fleet of world class mission critical Data Centers. These Data Centers provide stable and cost effective hosting services for Apple’s internal and external “High-demand” services to include Apple’s worldwide iCloud. Apple’s Data Center Operations team thrives with individuals that take pride in ownership of the services provided in our critical environments. We excel at actively leading and maintaining systems that expand our customer support capabilities. We are seeking an experience Training Program Manager who has excellent research skills with the ability to multitask and adapt in a fast-paced environment. Top candidates will be innovative, strong decision-makers and outstanding facilitators of learning and change.

**Description**

In this role as a Training Program Manager, you will understand the business operation and decision-making processes with a keen interest in producing targeted and tangible results by creating an effective and efficient training program. Responsibilities Identify and assess the training needs of the organization through job analysis, career paths and consultation with managers. Develop individualized and group training programs that address specific business needs. Develop training curriculum to include manuals and on line courses that target tangible results. Implement effective and purposeful training methods. Effectively handle the training budget. Evaluate organizational performance to ensure that training is meeting business needs and improving performance. Drive brand values and philosophy through all training and development activities. Effectively connect with te.am members, trainers and management. Manage the technologies and technical personnel required to develop, lead and deliver training.

**Minimum Qualifications**

+ Prior experience in training and program development management to include curriculum development, and on-line or in person training activities

+ Hands on experience using Learning Management Systems, such as Canvas, Moodle, Blackboard or similar

+ Proficiency with Mac OS applications such as Pages, Numbers, and Keynote

+ Ability to travel which may include international as well as domestic locations.

+ Ability to support occasional off hours/weekends

**Key Qualifications**

**Preferred Qualifications**

+ Bachelor Degree or equivalent work experience

+ 5+ years of experience in training and program development management

+ Training experience for a critical environment

+ Familiar with traditional and modern training processes

+ Critical thinker with innovative problem solving skills

+ Excellent written, verbal and interpersonal communication skills

+ Meticulous attention to detail

+ Superb track record in developing and implementing successful training programs

+ Good organizational and time management skills

**Education & Experience**

**Additional Requirements**

+ Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

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