Manager, WorldWide Support
**Hungry, Humble, Honest, with Heart.**
**The Opportunity**
Are you a passionate leader with a track record of prioritizing customer obsession and driving professional development? Do you excel in fostering collaboration with consistently high NPS scores? Do you strive to improve products and services? If so, we invite you to join our rapidly growing team at Nutanix. You'll have the opportunity to work with cutting-edge technology while making a significant impact in shaping the future of our support organization.
**About the Team**
Join our Systems Reliability Engineering team at Nutanix, a global team spread across various locations, united by our shared values of collaboration, engagement, and innovation. As part of this team, you will have the opportunity to work with highly skilled professionals worldwide who are passionate about ensuring our customer's success.
You will report to Sr Manager Worldwide Support, who is dedicated to empowering and supporting the team to achieve their goals. Our work setup is hybrid, requiring you to be in the office in our Durham, NC office two or three days a week. This balance allows for both in-person collaboration and flexibility for remote work, promoting a healthy work-life balance.
At Nutanix, we value the importance of work-life balance and understand the demands of travel can impact this. As such, the travel requirements for this role are minimal, with less than one week of travel required per quarter. This allows our team members to focus on their work while still having time for personal pursuits outside of work.
**Your Role**
+ Provide exceptional support experiences to our customers by addressing their inquiries and issues promptly and effectively.
+ Manage escalations and queue responsibilities to ensure timely resolution of customer concerns.
+ Analyze cases, customer feedback, and product contributions to identify areas for improvement and drive enhancements in our services.
+ Mentor and support the professional growth and career development of your team members.
+ Collaborate with local and global peers to enhance our services and offerings, fostering a culture of continuous improvement.
**What You Will Bring**
+ Bachelor's degree required, graduate degree preferred
+ You need 3 to 5 years of experience
+ Must have proficiency in Tableau, Workday, SFDC, JIRA
+ You should excel in Enterprise Support Management
+ Expertise in managing, operating, and supporting HCI and other data center technologies
+ Managing critical events and customer situations is an essential skill
+ Work across organizational boundaries to resolve complex issues
+ Strong problem-solving and decision-making abilities required
+ Identify and develop leadership potential
The pay range for this position at commencement of employment is expected to be between USD $ 135,280 and USD $ 270,240 per year.
However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.
We're an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting CandidateAccommodationRequests@nutanix.com.