**JOB SUMMARY**

The Administrative Assistant/Medical Receptionist will provide support to the Baylor Center for Pain Management at Grapevine.

**ESSENTIAL FUNCTIONS OF THE ROLE**

+ Answers and screens phone calls for the office or department; routes calls as appropriate within established customer service guidelines; accurately records messages and delivers to the appropriate party in a timely manner. Establishes and takes appropriate action as required.

+ Answering patients' phone calls and calling patients to schedule, re-schedule appointments.

+ Assisting the front clinic desk when needed.

+ Helping with checking patients in and out of the clinic

+ Greets visitors, guests and/or employees promptly and courteously; ascertains their needs and provides assistance in accordance with established policies and procedures or, if unable or unqualified to assist, promptly refers to the appropriate party or department.

+ Monitors supply levels and orders accordingly; receives, stores and distributes supplies. Performs service and maintenance activities related to minor equipment (i.e., changing ribbons, toners, calling repairmen, etc.).

+ Creates and diligently maintains a variety of confidential files in accordance with established policies and procedures.

**KEY SUCCESS FACTORS**

+ Knowledge of office procedures.

+ Able to provide consistently excellent customer service with lenity, patience and confidence.

+ Able to maintain the confidentiality of delicate and confidential information obtained through the course of completing assignments.

+ Social skills to interact with a wide-range of constituencies.

+ Skilled in document management, including sorting and filing techniques, and records retention to maintain accurate records.

+ Able to communicate thoughts clearly; both verbally and in writing.

+ Must be able to read, write and follow instructions and flow chart protocols.

+ Able to maintain a calm and helpful attitude, even under times of stress, and take appropriate and reasonable steps to resolve issues.

+ Able to work carefully, with a high attention to detail.

+ Advanced computer skills, including but not limited to: typing, information security, electronic medical documentation, hand held scanning and email.

+ Proficient with MS Office suite including Word, Excel, PowerPoint.

**BENEFITS**

Our competitive benefits package includes the following

+ Immediate eligibility for health and welfare benefits

+ 401(k) savings plan with dollar-for-dollar match up to 5%

+ Tuition Reimbursement

+ PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

**QUALIFICATIONS**

- EDUCATION - H.S. Diploma/GED Equivalent

- EXPERIENCE - 2 Years of Experience

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.