Desktop Support Technician

**Job Description**

Installs, operates, maintains, repairs and modifies equipment. Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. Analyzes and evaluates products and related performance. Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time. Installs, upgrades and removes products ensuring coordinative engineering field change. Maintains effective customer communications and relations. May provide onsite training of customer support personnel. May be needed to provide Service Desk support during surge periods

**Required Education, Experience, & Skills**

High School Diploma and5years work experience or equivalent experience

Extensive knowledge of PC Hardware

Extensive knowledge of Window OS (Win10 Win11)

Excellent Working Knowledge of M365 and OneDrive Environments.

Excellent verbal and written communication skills.

Working knowledge of network infrastructure network routers, switches, WAPs, protocols

Working knowledge of Linux OS

**Preferred Education, Experience, & Skills**

Associates Degree in Information Technology or Computer Science with 3 yrs. experience

Bachelor Degree in Information Technology or Computer Science with 2 yrs. experience

CompTIA A certified

Working knowledge of ServiceNow ticketing system.

**Pay Information**

Full-Time Salary Range: $59520 - $95280

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

**Desktop Support Technician**

**108532BR**

EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression