Clinical Liaison

**Discover Vanderbilt University Medical Center:** Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

**Organization:**

Vanderbilt Ped Assoc

**Job Summary:**

JOB SUMMARY

The Clinical Nurse Liaison is a lead staff nurse who also assumes responsibilities that include assisting in assuring a patient/family focused environment while maintaining quality patient care. This role will lead nursing staff in day-to-day management by collaborating with the management team and providers. Clinical Nurse Liaison will monitor, and report problem behaviors displayed by nursing staff.

KEY RESPONSIBILITIES

• Customer Service

• Uses current technology to pull patients expeditiously from waiting rooms to exam areas.

• Proactively communicates delays to patients.

• Demonstrates professional behavior in all settings visible and audible to patients and visitors.

• Proactively identifies patient/visitor needs and takes steps to assist.

• Patients and families are satisfied with the care this nurse has given.

• Applies age-specific/cultural considerations to the patients.

• Leadership Responsibilities

• Assists in selecting, orienting, and training nursing staff

• Assures nursing staff remain compliant with licensing requirements

• Support and provide continuing education opportunities on relevant nursing procedures and topics

• Serves as a liaison between nursing staff, patients, providers, and administration.

• Positively represents company and leads by example

• Services as the voice of nursing staff, respectfully presenting grievances and issues the nursing staff often face, so that action may be taken on those issues

• Creates well-functioning office workflows and engages in efficient and thoughtful communication to ensure that all nursing staff have all needed information

• Phone Nurse workflows

• Float Nurse workflows

• Workflow and staffing time-management

• Assesses quality of patient care provided by staff nurses during operational hours.

• Assists with orientation and professional development of staff.

• Gathers screening and other data for the health care team.

• Demonstrates individual and team accountability by meeting basic patient/family needs:

• Accompanies patients/families to exam rooms

• Prepares patients for examination

• Performs diagnostic testing

• Works with MD/provider to maintain efficient, effective clinic flow; checks schedules and organizes patient flow.

• Assists MD/provider with routine office procedure and collects lab specimens

• Maintains patient’s charts and other patient care documents within the electronic health record.

• Prepares diagnostic testing requisitions

• Communicates patients’ needs to MD/provider through accurate use of electronic health record’s task system.

• Ensures cleanliness of exam room equipment, instruments; and keeps exam rooms adequately alwa

• Patient/Family Education

• Distributes patient/family education material as directed by providers.

• Incorporates a variety of resources to teach & support patient and family learning.

• Asthma education, Asthma Control Test, administering breathing treatments and dispensing neb machines and/or areochambers

• Standards and Accountability

• Remains current in the knowledge of all policies.

• Empowers staff to take ownership of their job performance and impact of patient care.

• Participates in quality improvement initiatives

• Participates in staff meetings

• Develops and achieves personal and professional goals

• Contributes to the achievement of goals

• Demonstrates proficiency in the use of all standard emergency equipment

• Can train on the use of emergency equipment and care of a critically ill child

• Communication and Collaboration

• Informs managers of issues, concerns, and trends.

• Communicates and collaborates effectively with all members of the health care team.

• Collaborates with the management to implement new policies and procedures. Initiates training on office procedures and workflow, implements new procedures with staff nurses in home office.

• Coordinate’s clinic flow to optimize efficiencies.

• Uses electronic health record effectively.

• Gives/Receives peer feedback in a respectful and positive manner.

• Lab Duties

• Analysis of specimens

• Identifies and processes patient samples using appropriate laboratory protocol, inclusive of laboratory safety protocol

• Performs analysis using appropriate procedures including reagent preparation and appropriate QC.

• Operates instruments and equipment accurately and efficiently using established protocol and QC checks.

• Completes analysis within established time deadlines

• Evaluation of results

• Evaluates results obtained from patient and QC samples to assure validity before reporting values

• Laboratory compliance

• Maintains files per individual laboratory protocol

• Performs and documents corrective and preventive maintenance and instrument function checks and records per department policy and protocol, both routine and periodic.

• Recognizes and documents instrument malfunction and takes corrective action by performing repairs or notifying a supervisor.

• Restocks, documents receipt of, opening, and expiration of

• Office Workflow

• Floats to multiple clinics as needed.

• May be moved mid-shift occasionally.

• Regular and reliable attendance and punctuality is required for this position.

• All other duties as assigned.

• Limitations

• Clinical Nurse Liaison is not responsible for discipline; any infraction should be reported to the appropriate manager

TECHNICAL CAPABILITIES

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

**Core Accountabilities:**

Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members.

**Core Capabilities** **:**

Supporting Colleagues:- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services:- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation:- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

**Position Qualifications:**

**Responsibilities:**

**Certifications:**

**Work Experience:**

Relevant Work Experience

**Experience Level:**

3 years

**Education:**

High School Diploma or GED

Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled