SW/App/Cloud Technology Support Manager
SW/App/Cloud Technology Support Manager (Accenture LLP; Houston, TX): Accenture LLP has multiple openings for the position of SW/App/Cloud Technology Support Manager in Houston, TX, and the job duties are as follows:
+ Act as the ongoing interface between the client and the system or application to accurately define the issue, and to interpret and design a resolution.
+ Drive incident, issue and outage management, investigation, and restoration.
+ Monitor systems and trends to prevent occurrence of incidents, problems, errors, and improve overall performance.
+ Schedule, track, and facilitate acceptance of changes to the production environments by using the applicable processes.
+ Operate IT production services according to Service Level Agreements (SLAs).
+ Provide operational support, ensuring production systems and devices are online and available.
+ Identify and assess complex problems, and create solutions that require in-depth evaluation of variable factors to be implemented by the team.
+ Act independently to determine methods and procedures on new assignments.
+ Make decisions that impact the team through regular consultation with senior management.
+ Adhere to strategic direction set by senior management.
BASIC QUALIFICATIONS:
Must have a bachelor’s degree in Computer Science, Technology, Computer Information Systems, Computer Applications, Engineering, Commerce, Business Administration, Management Information Systems, or a related field, plus 5 years of progressive post-baccalaureate experience in the IT industry. Must have 4 years of experience in each of the following:
+ Implementing and managing Cloud infrastructure, including Public, Private, Hybrid, Converged and Hyper-converged cloud platforms;
+ Working in IaaS, PaaS, and SaaS models to advocate to client with modern and secure solutions;
+ Building technical applications, including integrating multi-platform client systems and technical architecture blueprints; and
+ Managing Windows and Linux Server Virtualization in hybrid cloud model by utilizing VMware, VxRail, VxBlock, PowerFlex, Nutanix and Public Cloud platforms.
Must have 2 years of experience in each of the following:
+ Infrastructure Architecture on Azure Cloud, Networking, Security, Automation, and migrating servers from On-prem data center to Microsoft Azure and AWS Cloud;
+ Deploying and managing cloud resources and services in AWS and Azure Cloud;
+ Utilizing Agile, IaC and DevOps for Automation and Optimization process;
+ Utilizing ITIL process, Identity and Access management, disaster and cyber recovery, data protection and encryption technology; and
+ Supporting mining, oil, and gas industry clients.
Must have willingness and ability to travel domestically approximately 50% of the time to meet client needs.
To apply, please click the ‘APPLY’ button.
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