Manager Patient Experience

**Overview**

Founded in 1955 Dignity Health – Northridge Hospital Medical Center is a 394-bed acute care nonprofit community hospital located in Northridge California. The hospital offers a full complement of award winning services including the Leavey Cancer Center a cardiovascular center stroke center the Center for Assault Treatment Services a pediatric medical center and the only pediatric trauma center in the San Fernando Valley. As a leading provider of compassionate high-quality and affordable patient-centered care we share a rich legacy with Dignity Health one of the nation’s five largest health care systems. We are part of a 21-state network of nearly 9000 physicians 62000 employees and more than 400 care centers. Visit dignityhealth.org/northridgehospital for more information.

If you are committed to social justice, health equity, and prepared to deliver care in new, innovative ways, you belong with us.

We offer the following benefits to support you and your family:

+ Annual Incentive (Bonus) Program.

+ Matching Retirement Program.

+ Pension fully funded by the Hospital.

+ Tuition Assistance for career growth and development.

+ Health/Dental/Vision Insurance.

+ Free Membership to our Care@Work program supporting child care, pet care, and adult dependent needs.

+ Employee Assistance Program (EAP) for you and your family.

+ Flexible spending accounts.

+ Voluntary Protection: Group Accident, Critical Illness, and Identity Theft.

+ Wellness Program.

+ Paid Time Off (PTO).

**Responsibilities**

**Position Summary:**

Ensures that facility delivers on our promise for Human Kindness and improves Patient Experience. Collaborates with system to ensure the facility meets or exceeds the patient experience goals as measured by voluntary surveys as well as the federal and state required patient experience surveys (HCAHPS). Provides facility executive team with understanding of the patient experience and their impact on results.

**Principal Duties and Accountabilities:**

+ Implements the system strategy and direction for the facility to drive the culture, tactics, processes, and feedback for patient experience.

+ Reviews patient experience data and feedback to facilitate understanding of patient experience and synthesizes patient experiencefeedback and the identification and implementation of improvement strategies to achieve patient experience goals.

+ Supports local patient experience committees or teams, education of patient experience results to hospital staff, and facilitation ofimprovement initiatives.

+ Provides facility executive team with understanding of the patient experience and their impact on results.

**Qualifications**

**Required Education and Experience:**

+ Bachelor's degree required, or a combination of education and/or additional job related experience in lieu of the degree.

+ Minimum of three (3) years experience in related field required.

+ Minimum two (2) years supervisory experience required.

**Pay Range**

$40.58 - $58.84 /hour

We are an equal opportunity/affirmative action employer.