Sr Carrier Relations Coordinator
**Job Summary:**
Under routine supervision, this position will accept or reject carrier qualifications based upon adherence to insurance and safety guidelines. The incumbent will assist managers with high-level tasks, serve as an escalation point for carriers and internal teams, and evaluate non-standard and/or complex carriers. This role can act as a team lead for the carrier relations team.
**Job Description:**
**Key Responsibilities:**
+ Review necessary items from carrier to expedite the hiring process and ensure all contract and insurance requirements, safety verification results, and equipment requisites are complete; maintain involvement in the carrier onboarding process to reduce risk, claims, fraud, and double brokering
+ Evaluates non-standard and/or complex carriers in the onboarding process
+ Review carriers and internal/external carrier management systems for qualifications to determine approval or denial based upon insurance, safety, and operational standards
+ Perform continuous maintenance on qualified carriers to ensure compliance with J.B. Hunt standards and government regulations through a prescribed qualification process
+ Develop strategy for delivering results by maximizing carrier relationships and increasing carrier capacity to meet or exceed departmental goals for outbound calls, capacity growth, etc.
+ Provide a high level of customer service to carriers through answering inquiries via telephone and email, researching and resolving carrier complaints, and ensuring problems are resolved or escalated in a timely manner
+ Assist qualified carriers in completing all necessary paperwork required to get set up as an approved carrier and maintain status of activity and documentation in the company's outsource capacity database
+ Keep appropriate employees advised through ongoing training or information of changes, risk reduction strategies, examples of losses with causes, consequences, and actions to prevent similar issues
+ Provide support to management through acting as an escalation point for carriers and internal team members, providing documentation to internal teams, and assisting with reports
+ Train, mentor, coach, and onboard junior team members
**Qualifications:**
**Minimum Qualifications:**
+ High School Diploma or GED Equivalent with 2-3 years of professional experience and/or military equivalent
**Preferred Qualifications:**
+ Experience in a claims or insurance position
+ Experience in the transportation industry
+ Knowledge of J.B. Hunt.
This position is not eligible for employment-based sponsorship.
**Education:**
High School (Required), GED (Required)
**Work Experience:**
Clerical/Administrative, Business Administration
**Job Opening ID:**
00559435 Sr Carrier Relations Coordinator (Open)
J.B. Hunt Transport, Inc. affirms its belief in equal employment opportunity for all employees and applicants for employment in all terms and conditions of employment. J.B. Hunt is committed to both the spirit and the letter of affirmative action law and continues its good-faith efforts to comply with all applicable government laws and regulations. The company is committed to basing employment decisions on the principles of equal employment opportunity. J.B. Hunt will recruit, hire, compensate, offer benefits to, upgrade, train, layoff, terminate, and/or promote individuals without discrimination in regards to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a qualified individual with a disability, status as a protected veteran, or other bases by applicable law.
J.B. Hunt Transport, Inc. offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application process due to a disability, you may request accommodation at any time by calling 1-800-777-4968.