Manager IT - HealthIT Customer Care
**Discover Vanderbilt University Medical Center:** Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.
**Organization:**
HealthIT Customer Care
**Job Summary:**
The Manager IT leads HealthIT support resources for regional hospitals (VWCH, VTHH, and VBCH, including HODs). The position will directly supervise 5 FTEs who support over 2,000 providers and staff members in their efficient use of the EMR and associated workflows/applications such as Dragon voice dictation. The manager position will lead the team FTEs and prioritize operational work. The manager will lead change management and support efforts for institutional efforts including the Masimo patient monitoring rollout, regular Epic upgrades, Vandy Notes template builds, and Dragon Ambient AI documentation.
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KEY RESPONSIBILITIES
• Managing IT staff by recruiting and training employees, communicating job expectations, assigning projects/tasks, and monitoring performance.
• Ensures staff alignment with mission and strategic plan
• Ensures staff compliance with budgets, resource allocation, operational plans, and policies.
• Ensures that projects stay on track and regularly communicates status to department leadership and business/operational leaders.
• Regularly review/implement advances in technology and industry best practices.
• Assists with preparation of operating and capital budgets following established guidelines and using benchmark data.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.
TECHNICAL CAPABILITIES
• Operations Planning (Intermediate): Anticipates resource needs to meet objectives and implements appropriate processes.
• Leadership (Intermediate): Formulates a vision while motivating & guiding employees promoting engagement. Leaders state precise goals, ensures the commitment of individuals to those goals, defines the methods of measurement, and provides the incentive to accomplish measureable outcomes.
• Quality Management (Intermediate): Developing a systematic process of checking to see whether a process or service is meeting specific requirements.
• Business Results (Intermediate): Ability to achieve business results while focusing on quality, customer satisfaction, and stewardship.
• People Management (Intermediate): Interacting, communicating, building relationships and developing employees.
• Compliance (Intermediate): Understanding the rules, regulations, sanctions and other statutory requirements, guidelines and instructions relating to governing bodies and organizations, both internally and externally.
**About the Department:**
**Health IT**
HealthIT provides the best health information technology tools that support Vanderbilt University Medical Center’s mission of:
+ Delivering distinctively personalized care
+ Improving the health care of individuals and communities regionally, nationally and internationally
+ Providing transformative learning programs
+ Supporting compelling discoveries
Our tools, which form the digital arteries of VUMC, are either developed in-house by our innovative product teams or selected from the most cutting-edge solutions available in today’s ever-changing marketplace. Our 500 colleagues provide ongoing support over each product’s entire lifespan, ensuring that the tools are meeting the evolving needs of the Medical Center’s 24,000 colleagues.
Our solutions are driven by the incredible work and research of our colleagues throughout Vanderbilt and supported through a close partnership with VUMC Information Technology (VUMC IT) (https://www.vumc.org/it/) . The strong collaboration among our teams means that VUMC can respond to clinical and operational issues with agility and innovation. Together, we ensure VUMC remains a leader in its pioneering use of healthcare information technology.
Underscoring our entire department are our core values of accountability, transparency and execution (https://healthit.vumc.org/partner-promise) **,** delivered with a strong Partner Promise (https://healthit.vumc.org/partner-promise) .
Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.
At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.
**Core Accountabilities:**
* Organizational Impact: Directs activities to achieve operational plans with some near term effect on results of the department/area.* Problem Solving/ Complexity of work: Identifies issues, gathers facts to resolve technical and operational problems. * Breadth of Knowledge: Applies in-depth knowledge and skills of a professional/technical area and basic management knowledge to manage the work of the team.* Team Interaction: Leads a complex department with a focus on implementation. Typically executes on a short to medium term strategies.
**Core Capabilities** **:**
Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences .Delivering Excellent Services : - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.
**Position Qualifications:**
**Responsibilities:**
**Certifications:**
**Work Experience:**
Relevant Work Experience
**Experience Level:**
5 years
**Education:**
Bachelor's (Required)
Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled
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