Pay Range

$21.95-$28.16

Company Overview

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.

Please review important announcements about vaccination requirements and our upcoming EHR implementation by clicking here (https://careers.mskcc.org/frequently-asked-questions/) .

Important Note for MSK Employees:

Your Career Hub profile is submitted to the hiring team as your internal resume. Please be sure your profile is fully complete with your skills, relevant experience and education (if required). Click here (https://mskcc.sharepoint.com/sites/pub-hr/SitePages/Career-Hub.aspx) to learn more. Please note, this link is only accessible for MSK employees.

Job Description

Are you a hardworking, engaging and enthusiastic individual? Do you want to be a part of positively impacting the day of many patients? Then, apply to join us at MSK. We are hiring Room Service Associates.

We want to bring on team members who are passionate about hospitality and dedicated to delivering exceptional communication. You will perform a variety of functions to ensure wonderful service to all patients, staff, and visitors in the hospital.

We set high expectations for our RSA's including: welcoming new patients, introducing them to the room service program, distributing menus and meal trays, and maintaining supplies as needed. Additionally, you will act as a liaison with the Clinical Dietitian and Nursing personnel.

Is your background a fit?

Role Overview:

+ Generates and prints all necessary reports

+ Uses meal service and tracking sheets to ensure that every patient listed has a menu to be distributed; checks that information on the menu (i.e., name, room number, identification number, and diet order) corresponds with unit round sheet/exception file.

+ Ensures that corrective action is taken if information is incorrect or missing.

+ Resolves which patients have not received menus; distributes menus at established times.

+ Assesses which meal ordering system is appropriate during the patient’s stay based on established criteria.

+ Assists patients to make meal selections on menu; offers substitutions if patient is unsatisfied with standard menu options.

+ Contacts patients who did not order a meal on assigned units

+ Identifies reason(s) for missed meal and resolves appropriate intervention as per departmental procedures.

+ Distributes and collects meal trays, nourishments, feedings, nourishments or snacks on assigned floors, within established timeframes.

+ Responds to and follows up on requests and questions from all individuals within agreed upon time frames.

+ Ensures clear understanding of patient requests and asks questions when necessary.

+ Provides information based on job knowledge to clarify issues, explain procedures, provides alternatives and lessen anxiety

+ Responds to special requests or additional items immediately

+ Refers to other appropriate staff when necessary

Key Qualifications & Core Skills:

+ Excellent customer service

+ Minimum 1-2 years of hospitality experience in a hotel or food & beverage setting

+ Ability to read, write and understand instructions

Schedule:

FT/open availability 37.5 hours a week, 5 days a week. Working 3 weekends out of every month. Hours of the department 6AM -9AM.

Helpful links:

+ MSK's Compensation Philosophy (https://careers.mskcc.org/frequently-asked-questions/)

+ Review our great benefits offerings

#LI-Onsite

Closing

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Stay in touch!

Register now to join Memorial Sloan Kettering’sTalent Community (https://externaltalent-mskcc.icims.com/connect?back=intro&in\_iframe=1&hashed=-435744324) to receive inside information on our organization and new job opportunities.

Job LocationsUSA-NY-New York

Posted Date2 days ago(7/1/2024 10:51 AM)

Requisition ID 2024-78335

Category Service

Pay Range $21.95-$28.16