**Details**

+ **Department:** Human Resources Operations

+ **Schedule:** Full Time/8-Hour Day Shift, Monday-Friday

+ **Location:** Remote with about 10% travel

**Benefits**

Paid time off (PTO)

Various health insurance options & wellness plans

Retirement benefits including employer match plans

Long-term & short-term disability

Employee assistance programs (EAP)

Parental leave & adoption assistance

Tuition reimbursement

Ways to give back to your community

_*Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: Travel, PRN, Short-Term Option, etc.). Actual compensation offer will vary based upon role, education, experience, location, and qualifications. Connect with your Talent Advisor for additional specifics._

**Responsibilities**

The Director of HR Shared Services (HRSS) is responsible for overseeing the strategic development, operations, and continuous improvement of the HR Shared Services program. This role includes managing all aspects of HRSS operations, ensuring high-quality service delivery, and fostering a culture of inclusion, collaboration, and efficiency.

**Responsibilities:**

1. **HRSS Operations Management**

+ Oversee the comprehensive HR Shared Services operations, including data administration, benefits administration (including annual benefits enrollment), leave administration, document management, associate call and case management, and vendor management.

+ Ensure seamless integration and operation across all HRSS functions to provide effective and efficient services to associates.

1. **Service Standards and Performance Metrics**

+ Create, monitor, and maintain service standards, performance metrics, and audit procedures.

+ Regularly evaluate and improve service delivery to ensure standards are consistently met and exceeded.

+ Establish and manage quality control processes to ensure consistent and high-performance levels.

1. **Continuous Improvement & Service Delivery Excellence**

+ Identify opportunities for continuous improvement within the HRSS operation and service delivery processes.

+ Lead initiatives that enhance the HR Service Delivery model, including HR Portals, Knowledgebase, Case Management, and Telephony applications.

+ Ensure timely escalation and resolution of customer concerns, following an established service hierarchy for accurate and efficient issue resolution.

1. **Document Management**

+ Oversee the document management process, ensuring proper handling, storage, and maintenance of HR-related documents.

+ Lead efforts to improve the document management process, ensuring efficiency, compliance, and ease of access.

1. **Staffing & Operational Excellence**

+ Drive the development and execution of effective HRSS operational strategies, including recruiting, training, coaching, and recognition programs.

+ Optimize workflow patterns, delineate duties and responsibilities, establish performance standards, and ensure appropriate staffing levels.

+ Foster a high-performing team environment with a focus on continuous development and performance excellence.

1. **Escalation & Decision Support**

+ Provide escalation support, applying sound judgment to resolve complex issues and ensuring timely resolution of challenges.

+ Work independently and with minimal supervision while maintaining accountability for key decisions and outcomes.

1. **Collaboration & System Enhancements**

+ Collaborate with HRSS leadership and other stakeholders to identify and implement process, policy, and system improvements.

+ Participate in cross-functional teams to implement new technologies and solutions that improve HRSS processes and services.

1. **Culture & Inclusion Leadership**

+ Lead initiatives that promote a culture of appreciation, belonging, inclusivity, diversity, and equity within HRSS operations.

+ Support the HR organization in driving a positive consumer and associate experience, enhancing employee engagement and satisfaction.

**Requirements**

Licensure / Certification / Registration:

• Required Credential(s):

None Required

Education:

• High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.

**Additional Preferences**

**Key Qualifications & Skills:**

+ Extensive experience in HR Shared Services, with a focus on service delivery, operations management, and continuous improvement.

+ Proven leadership ability to manage teams, develop strategies, and drive operational excellence.

+ Strong knowledge of HR technologies, including HR portals, case management systems, and telephony applications.

+ Expertise in benefits administration, leave management, and document management processes.

+ Excellent communication, problem-solving, and decision-making skills.

+ Strong focus on building inclusive, diverse, and high-performing teams.

+ Ability to work with minimal supervision, make decisive judgments, and lead initiatives that improve HR services and employee experiences.

This role is pivotal to ensuring the smooth and efficient operation of HR Shared Services, with an emphasis on continuous improvement and service excellence. The Director will lead a dynamic team, drive process improvements, and foster a culture that supports organizational goals and enhances the employee experience.

\#Ll-Remote

\#HRJob

**Why Join Our Team**

Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

**Equal Employment Opportunity Employer**

Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRightsSp\_10\_20.pdf) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

Pay Non-Discrimination Notice (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

**E-Verify Statement**

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf)