Golf Pro Associate Non-Exempt

**Additional Information**

**Job Number** 24197693

**Job Category** Golf, Fitness, & Entertainment

**Location** Ritz-Carlton GrandeLakes Golf, 4040 Central Florida Parkway, Orlando, Florida, United States, 32837VIEW ON MAP (https://www.google.com/maps?q=Ritz-Carlton%20GrandeLakes%20Golf%2C%20404...)

**Schedule** Full Time

**Located Remotely?** N

**Position Type** Management

**JOB SUMMARY**

Position assists in day-to-day management of golf operations and is responsible for organizing all group related golf activity including proper booking controls. Communicates with property Sales Managers, property departments, golf shop and outside service personnel. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

**CANDIDATE PROFILE**

**Education and Experience Education and Experience**

• High school diploma or GED; 2 years experience in the golf/course management or related professional area; Professional Golfers Association (PGA) member or apprentice.

OR

• 2-year degree from an accredited university in Business Administration or related major; Professional Golfers Association (PGA) member or apprentice; no work experience required.

**CORE WORK ACTIVITIES**

**Managing Golf Course and Retail Operations**

• Oversees the proper handling of all group related activities on the "day of play" (e.g., cart staging, pairings, tee favors, bag tags, registration and check-in, announcements, rule sheets, scoring, prizes and awards, etc.).

• Oversees tournament coordination (e.g., pairing of players, equipment rentals, tabulation of scores and prize selection and distribution).

• Ensures proper booking of group events in order to maximize play on the golf course (e.g., tee times vs. shotguns).

• Maintains proper documentation and files relating to group activity.

• Maintains proper tracking of group activity to include all pertinent data relating to each group (e.g., contact name, date of play, type of event, food and beverage requirements, rates established and deposit amounts, cancellation, etc).

• Generates appropriate written correspondence such as confirmation, contract, follow-up, thank you and solicitation for future business.

• Monitors resort and golf standards to ensure consistent and high level staff performance.

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

• Tracks and records written and verbal communication related to group business.

• Ensures that payment and billing are properly handled through the Golf shop and in conjunction with the accounting department.

**Providing Exceptional Customer Service**

• Empowers employees to provide excellent customer service.

• Ensures employees understand expectations and parameters.

• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.

• Interacts with guests to obtain feedback on product quality and service levels.

• Handles guest problems and complaints.

• Sets a positive example for guest relations.

• Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance.

**Supporting Human Resources Activities**

• Participates in the employee performance appraisal process, giving feedback as needed.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Participates in employee progressive discipline procedures.

• Assists with the recruiting and hiring of Golf team members with the appropriate skills.

• Brings issues to the attention of the Director of Golf and Human Resources as necessary.

• Ensures property policies are administered fairly and consistently.

• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supporting the Peer Review Process.

The hourly pay range for this position is $23.08 to $27.40. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.