**CTG is seeking to fill a Technical Support Representative – End User Services role for our client in Barboursville, WV.**

**Location:** Barboursville, WV

**Duration:** 7 months

**Duties:**

+ Provide first-level technical support to end users, troubleshooting hardware, software, and network issues.

+ Respond to customer inquiries via phone, email, and ticketing system, ensuring timely resolution of issues.

+ Document incidents, problems, and resolutions accurately within the ticketing system.

+ Escalate complex issues to appropriate teams while maintaining ownership of the customer experience.

+ Assist with setup, configuration, and maintenance of end-user devices, including desktops, laptops, and peripherals.

+ Support software installations, updates, and basic troubleshooting for business applications.

+ Follow established procedures and meet service-level agreements (SLAs) for issue resolution.

+ Provide excellent customer service and maintain professionalism in all interactions.

**Skills:**

+ Strong technical troubleshooting skills with hardware, software, and networks (2 years).

+ Excellent communication and customer service skills, with the ability to work in a metrics-driven environment (2 years).

+ Ability to multitask, prioritize, and work independently in a fast-paced support environment.

+ Strong documentation skills and attention to detail.

**Experience:**

+ Minimum of 2 years of technical support experience in an end-user services role.

+ Experience working in a structured support environment with defined SLAs.

+ Previous experience in a help desk or service desk role is preferred.

**Education:**

+ High School Diploma or equivalent (minimum).

+ Additional technical certifications (CompTIA A+, ITIL, etc.) are a plus.

**Additional Requirements:**

+ Ability to obtain public trust clearance.

+ Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

**To Apply:**

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact **Jamie Robinson** at **Jamie.Robinson@ctg.com** . Kindly forward this to any other interested parties. Thank you!

**About CTG**

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.