DESCRIPTION:

Duties: Work with cross functional teams to analyze, design, build, create, and manage new products, including integration of in-house applications. Responsible for the business and technical product requirements of product development, including requirement gathering, interviews, workshops, business analysis, design, use cases, wireframes, personas, workflow, testing, release, and support. Demonstrate functional and technical requirements. Create architecture and design, as well as user stories with acceptance criteria. Conduct technical product refinement sessions for each sprint with business and development teams to ensure that stories align with the application and that requirements are refined and translated well into the technical design. Manage the product's code development to ensure that every sprint is followed by quality assurance testing, user acceptance testing, and code releases. Manage the product backlog, daily stand ups, and retrospectives to ensure that product features are enhanced based on the business' needs. Handle enhancements for the product. Conduct training sessions to explain the product to lines of business.

QUALIFICATIONS:

Minimum education and experience required: Bachelor's degree in Business Administration, Computer Engineering, or related field of study plus 7 years of experience in the job offered or as Product Manager, Business Analyst, IT Service Management Consultant, ServiceNow Application Specialist/Manager, or related occupation.

Skills Required: Requires experience in the following: Java; NodeJS; SQL; HTML; CSS; C++; C#; Python; Rust; Pearl; ServiceNow Enterprise Architecture implementation; ServiceNow; BMC Remedy; HP ServiceManager; CA Service Management; IT Service Management platform implementation; IT Service Management mobile app implementation; IT Service Management project delivery and execution; IT Service Management processes and operations, including service strategy, service design, service operations, service transition, and continual service improvement; Enterprise monitoring tools consultation and implementation; Artificial intelligence and machine learning integration; IT Operation Management; DevOps project delivery; Project management; IT solution development and integration; Infrastructure support; Application performance; Monitoring configurations; Monitoring operations; Hypercare management; Resource management; Project budgeting; Contract and compliance management; Vendor management; and client engagement management.

Job Location: 8181 Communications Pkwy., Plano, TX 75024. Telecommuting permitted up to 40% of the week.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans