The beautiful Duniway and Hilton Portland Downtown are seeking a Front Office Supervisor to help lead their guest services teams\! Here you'll enjoy a friendly workplace environment, competitive health benefits, career growth opportunities and our Go Hilton travel discount program\. Come be a part of this amazing team\!

If you have a passion for customer service and want to learn and grow in the hospitality industry this is the perfect opportunity\!

**The ideal candidate for this role will possess:**

+ Minimum One $1$ or more year$s$ Hotel experience or similar role
+ Leadership skills and strong communication
+ Hospitable and Friendly demeanor to service our guests
+ Previous hotel/front desk experience required, Hilton brand experience a plus
+ A team player with a positive attitude

**Hourly Rate:** $22\.50 per hour

**Classification:** Full time

**Schedule:** Must have open availability to work various shifts including nights, weekends and holidays; some overnight shifts required on an as needed basis to cover time off, etc\.

**The Benefits:**

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits\. Hilton offers its eligible team members a comprehensive benefits package including:

· Access to your pay when you need it through DailyPay

· Medical Insurance Coverage – for you and your family

· Mental Health Resources

· Best\-in\-Class Paid Time Off $PTO$

· Go Hilton travel discount program

· Supportive parental leave

· Matching 401$k$

· Employee stock purchase program $ESPP$ \- purchase Hilton shares at 15% discount

· Debt\-free education: Access to a wide variety of educational credentials $ex\. college degrees, high school completion, English\-language learning, digital literacy, professional certificates and more$

· Career growth and development

· Team Member Resource Groups

· Recognition and rewards programs

\*Available benefits may vary depending upon property\-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable\.

**What will I be doing?**

As a Front Desk Supervisor, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards:

+ Oversees front desk operations\.
+ Provides guest service, guidance and leadership to ensure consistent customer service is provided\.
+ Assigns and instructs team members in details of work\.
+ Monitors lobby traffic to make staffing adjustments accordingly\.
+ Resolves customer complaints\.
+ Trains, supervises, schedules and assists in evaluating staff\.

**What are we looking for?**

Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:

+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands $http://jobs\.hiltonworldwide\.com/our\-brands/index\.php$ \. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day\. And our amazing Team Members are at the heart of it all\!

**Job:** _Guest Services, Operations, and Front Office_

**Title:** _Complex Front Desk Supervisor \- Hilton Portland Downtown and The Duniway_

**Location:** _null_

**Requisition ID:** _HOT0BK8E_

**EOE/AA/Disabled/Veterans**