Senior Claims Specialist

**Job ID:** 2904

Position title: **Senior Claims Specialist**

Location: Prague, CZ

Reports to: Claims Team Leader

Contract type: Permanent

**Job summary**

As a Senior Claims Specialist you will support Claims Team Leader in day-to-day tasks, help leading a team of Claims Specialists and provide best in class claims resolution services to the business.

**Your Key Responsibilities:**

+ Back up Team Leader duties and leadership of the Claims Team when required

+ Drive actions to achieve targets and Key Performance Indicators (KPIs)

+ Support collaborative communication between the Claims Team and other Shared Service Center teams, Sales, Finance, Distribution & Transportation (D&T), Quality, Warehouse, Customer Service etc.

+ Support Claims Specialists by providing training and mentoring

+ Help drive root cause analysis and analyze monthly reporting

+ Resolution of customer claims, debit notes and disputes according to specified dispute registration and claims management procedures

+ Timely investigation of claims (with all relevant departments), debit notes or disputes and the gathering of all the information needed to approve/reject claims, debit notes and disputes based on investigation

+ Effective communication and collaboration between the functions of Accounts Receivable; Collections, Cash application and also with Customer Service, Finance, D&T, Quality.

+ Sarbanes Oxley compliance in the claims management area.

+ Digital filing of all completed claims forms, documentation and proof of deliveries.

+ Timely issuing of credit notes according to the correct authorization schedule and accompanied by all required data.

**What You’ll Need**

**Minimum:**

+ 3+ years of experience in a similar position

+ Fluent in English (written and spoken)

+ Knowledge of Microsoft Office Products: Excel, Outlook, Word

+ Knowledge of SAP (including FSCM)

**Your advantage:**

+ Accurate and organized

+ Effective communication skills

+ General Business understanding

+ Result-oriented

+ Flexibility related to tasks, priorities and workload

+ Team-player

**What You Gain**

Newell Brands has a strong footprint in the EMEA region, with several thousand employees spread over many corporate offices and manufacturing facilities. You might recognise some of our iconic brands, like Parker, Sistema, Spontex, Crockpot, NUK, Coleman, and Yankee Candle, to name a few.

Join us and benefit from:

+ Flexible hybrid working system (on average 3 days in the office and 2 days at home p.w.)

+ Unlimited access to LinkedIn Learning – 17,000+ courses for your professional and personal development

+ Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices

+ Discounts on some of our products from brands Parker, DYMO, Sharpie, Contigo, and others

+ Employee Referral Program – an opportunity to get a bonus

+ Global Employee Assistance Program – confidential support for you and your family, complementing our commitment to your well-being at work and beyond

+ Give@Newell – paid time-off for charity activities dedicated for local communities right where you live/work

+ Access to Employee Resource Groups that foster Diversity & Inclusion

+ Core Values: Integrity, Teamwork, Passion for Winning, Ownership, Leadership

**Are you interested?**

If so, please click on “Apply Now” on this site and upload your CV in English.

_By submitting your CV you acknowledge having read Newell Brands’ Privacy Statement for Job Applicants available at_ _https://privacy.newellbrands.com/job-applicant/_ _If you wish to be considered also for other suitable positions with the company, please explicitly indicate so on your CV/motivation letter._