**Job Number** 24119564

**Job Category** Information Technology

**Location** Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

**Schedule** Full-Time

**Located Remotely?** Y

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

We are looking for a relationship builder who applies strategic thinking and creativity by leveraging a strong background in technology and operational excellence. An innovator and driver that will lead their technology team to achieve meaningful business goals and who will also focus on associate growth and development, stakeholder satisfaction, and fiscal responsibility.

This role is critical member of the continent technology organization leading the owner/franchise relationship management, service delivery, change, and continuous improvement. Responsible for delivery of key information technology-enabled initiatives and day-to-day leadership of field technology associates for the Canada region and provides strategic leadership and responsibility for technology as it relates our US and Canada Franchise partners, Gaylord brand, property technology planning and central services team.

**CANDIDATE PROFILE**

Required Education and Experience

+ Undergraduate degree in technology or business or equivalent work experience and certifications

+ 12+ years’ progressive IT leadership experience that includes:

+ Business process reengineering and/or strategic planning

+ Driving and managing change

+ Management in distributed environment of significant breadth and complexity

+ Expertise and proven track record in managing in a large, complex organization with diverse/executive stakeholders

+ 7+ years in managing an organization.

+ 3+ years’ budget management of significant (>$5M) scope and complexity

+ Ability to travel up to 35%

**Attributes and Preferred Skills**

+ MBA

+ Contract management experience

+ Exceptional project/program management competence and skills

+ Ability to influence others, including those at senior organizational levels

+ Strong analytical skills for planning, estimating, budgeting and monitoring program/project work

+ Ability to form and foster high performing teams

+ Ability to accomplish results through others, particularly by establishing relationships and effective controls

+ Strong verbal and written communication skills with the ability to articulate complex ideas in easy to understand business terms

**CORE WORK ACTIVITIES**

**Canada and Gaylord:**

+ Leads Canada in-market IT teams and delivery of exemplary customer service

+ Pulls through Corporate IT initiatives across entire hotel portfolio in a timely manner and within budget

+ Provides input to US/Canada IT leadership team in planning long term strategy for in-market Shared Services teams

+ Business partner to Area Vice President and their regional team discipline leaders (including HR; Finance; Engineering; Sales/Marketing; and Revenue Management)

+ Partners directly with VP and Managing Partner of Gaylord hotels and Ryman Hospitality to ensure their strategic needs are met.

+ Provides strategic guidance on Gaylord initiatives, validating that initiatives are delivered on-time and within scope.

+ Collaborates with Sr. Director Gaylord to identify continued revenue opportunities and cost savings in negotiated contracts.

+ Ideates on revenue generating possibilities and advocates for POCs.

**Owner/Franchise Management**

+ Works directly with hotel ownership to review/approve Capex across hotel portfolio

+ Business partner to Canada OFS executives. Translates technology terminology into business terms.

+ Validates that the team is focused defining and executing support models for Franchise properties that also enable secure environments

+ Liaises with Canada hotel ownership entities; engages and provides guidance on technology programs and initiatives

**Property Technology Planning**

+ Outline a 3/5/10 year IT plan across Marriott Managed hotel portfolio

+ Provide input on guest facing technology options that may be unique to Canada hotels

+ Ensures that specific Canada business requirements (e.g., currency, language) are conveyed and represented to Global IT/Global Operations

+ Negotiate specific Canadian technology (e.g., Rogers, Bell) contracts for Marriott Hotels

**Central Services**

+ Provides strategic leadership to the delivery, identification, creation of technology operational processes

+ Ensures that standards are established for on-boarding and training of technology associates and our IT products and services

+ Validates that tools (such as checklists) are in place and strive for consistent practices within Field Technology execution.

**Managing Projects and Priorities**

+ Develops specific goals and plans to prioritize, organize, and accomplish work for self and direct reports.

+ Provides direction and assistance to other teams regarding projects. Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.

+ Analyzes information and evaluates results to choose the best solution and solve problems.

+ Thinks creatively and practically to develop, execute and implement new plans or programs. Generates and provides accurate and timely results in the form of reports, presentations, etc.

+ Plans, develops, implements, and evaluates the quality of the teams’ operations.

+ Provides recommendations to improve the effectiveness of processes or programs.

+ Understands and meets the needs of key stakeholders.

+ Supports achievement of performance goals, budget goals, team goals, etc.

**Leading Discipline Team**

+ Champions leaders’ vision for product and service delivery.

+ Works with direct reports and peers to develop and implement strategies and goals. Communicates a clear and consistent message regarding goals to produce desired results.

+ Makes and executes the necessary decisions to keep team moving forward toward achievement of goals.

+ Provides targeted and timely communication of results, achievements and challenges to direct reports, peers, and leaders.

**Managing and Conducting Human Resources Activities**

+ Interviews and hires employees.

+ Promotes the fair and equitable treatment of employees.

+ Facilitates regular, ongoing communication in department (e.g., staff meetings).

+ Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with customer and employees.

+ Incorporates customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.

+ Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.

+ Solicits employee feedback.

+ Utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns

+ Promotes adherence to policies consistently, follows disciplinary procedures and documents items according to Standard and Local Operating

Procedures (SOPs and LSOPs) and supports the Peer Review Process.

+ Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

+ Champions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

+ Identifies talents of direct reports and their teams and assists with their growth and development plans.

California Applicants Only: The salary range for this position is $155,175 to $290,231 annually.

Colorado Applicants Only: The salary range for this position is $146,175 to $272,860 annually.

Hawaii Applicants Only: The salary range for this position is $176,873 to $330,162 annually.

New York Applicants Only: The salary range for this position is $146,174 to $309,123 annually.

Washington Applicants Only: The salary range for this position is $146,174 to $290,231 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus and restricted stock units/stock grants. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

The application deadline for this position is 60 days after the date of this posting, 9/6/2024.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.