Assistant Front Office Manager

Overview

Richmond Hotel

Ideally located in the heart of everything that makes Richmond a unique and special destination, the Omni Richmond Hotel is known for refined Southern hospitality in an elegant and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy a location adjacent to timeless architecture, restaurants, nightlife and the scenic James River. The Omni Richmond is at the very center of Richmond's financial and legislative districts, blocks from the Virginia State Capitol.Omni Richmond’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Richmond Hotel may be your perfect match.

Job Description

To work closely with Director of Front Office Operations and night staff to ensure maximum Front Office operating efficiency during the evening hours.

Responsibilities

+ Handle all training with associates to ensure Omni Standards.

+ Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.

+ Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.

+ Be very familiar with the hotel computer system for training maintenance and trouble shooting.

+ Complete weekly supply inventories to ensure adequate pars of such.

+ Complete rate discrepancy report and make needed changes.

+ Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.

+ Prepare group information sheets.

+ Complete check-out with balance report.

+ Complete credit check daily.

+ Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.