Chase Consumer & Community Banking (CCB) serves nearly 66 million consumers and 4 million small businesses with a broad range of financial services through our 137,000 employees. JPMorgan Chase creates lifelong, engaged relationships with our customers by being a trusted provider of financial services. Our employees embrace our values of Integrity, Collaboration, Service, Ownership, and Innovation.

As a Senior Project Manager within the Retail Fraud Inbound Contact Center, you will participate in projects and provide support for various initiatives and any associated business transformation projects. You may be involved in multiple projects or initiatives, working across the whole project lifecycle, researching new projects, business process changes, configuration changes or system modifications. Through strong partnership with Business, Operations and Technology counterparts, you'll work on project deliverables. Primary areas of focus will include eliciting project or initiative requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis. Additionally, you'll critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

**Job Responsibilities:**

+ Coordinate with various areas of Operations, Middle Office, Finance, Technology, and Senior Management to build business requirements, procedures, and processes. This will include project plan development, resource management, requirements management (elicitation, documentation, prioritization, etc.), process mapping, process design, procedure authoring, org design, capacity sizing, etc.

+ Conduct data analysis, data collection, and synthesis to translate into empirical solutions or evidence that can optimize project reporting

+ Work with business partners to design, introduce, or re-engineer existing processes and business applications

+ Conduct project planning and analysis, including creating detailed project plans, documenting business requirements, detailing issues and problems, and drafting business and technical work/data flows

+ Facilitate or support project facilitator, create materials for presentation, and provide reporting/metrics as required

+ Assist in the overall coordination and management of the program, including status, scorecards, and other key project management functions.

**Required Qualifications, Capabilities and Skills:**

+ 3 plus years of Project Management experience

+ Process management experience

+ Excellent communication and presentations skills across various stakeholders and senior management

+ Intermediate/Advanced experience using Microsoft Office, including Excel, Visio and PowerPoint

+ Excellent analytical and logical thinking to understand and analyze complex business processes

+ Strong organizational and prioritization skills, detail-oriented, and strong interpersonal skills

+ End-to-end project management experience, including scoping, business case development, implementation, and change management

+ Ability to analyze and resolve project-related issues and follow through with set objectives

+ Ability to deal with different stakeholder groups to elicit business requirements, procedures, and processes

+ Ability to work in a fast-paced environment, be flexible, follow tight deadlines, organize, and prioritize work

**Preferred Qualifications, Capabilities and Skills:**

+ Bachelor's Degree

+ PMP Certification

+ Retail Fraud experience

+ Operations Leadership experience

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans