Senior Coffee Specialist, Sales Advisor

**Reimagine what coffee can be. Reimagine what you can become. Let’s grow together.**

Join our team as a **Senior Retail Sales** **Associate** in a key holder role at our elegant retail boutique. This position offers a fantastic opportunity to kickstart your leadership journey. As part of our team, you will work closely with the management team to ensure smooth daily store operations, including opening and closing functions. Your role will involve creating an inviting and inspiring store environment for both our customers and team members. You will have the chance to drive sales through authentic customer connections, gain a deep understanding of key metrics, and lead by example to make a lasting impact.

**WHAT’S IN IT FOR YOU:**

+ **Competitive pay –** Plus quarterly bonuses for achieving team sales and service goals.

+ **Growth and Development –** At Nespresso, you can build a career that aligns with whoyouare. You will receive support in your personal development and be empowered to take ownership of your career journey.

+ **Caring Culture –** Nespresso is known for a culture that inspires you to be, feel and do your best caring for our people in a supportive and collaborative team environment. Working with us is like a fresh cup of coffee – warm, welcoming, and revitalizing.

+ **Purposeful work –** As a B Corp we view coffee as a force for good. Enjoy work that is making a positive impact for humans and our planet.

+ **Coffee expertise -** You will learn all about coffee and become a coffee expert.

The approximate hourly pay for this position is $21.00/HR. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities as well as geographic location.​

**WHAT WE OFFER:**

Nespresso offers retail employees performance-based incentives and a total rewards package, which includes a free Nespresso machine and coffee product allowance, a 401k with company match, educational reimbursement, health and mental wellness programs, DE&I resource groups, commuter benefits, pet adoption reimbursement, employee recognition program and discounts at over 2,000 companies and more. (Incentives and/or benefit packages may vary depending on the position.)

**WHAT YOU’LL BE DOING:**

+ **Boutique Key holder** : Be the one who holds the keys to success! Support our management team with open/closing duties, driving sales and creating an exceptional customer experience to ensure our store runs smoothly.

+ **Customer/Hospitality Obsessed** : You will be a customer experience host and create a House of Hospitality store environment. Your energy and passion for customer engagement will drive sales and leave an impression on our valued customers.

+ **Product Knowledge and Sales** : Delight our customers with complimentary coffee tastings and highlight your extensive product knowledge. Your expertise will help build our customer base and increase sales.

+ **Brand Ambassador** : Share our mission and values in sustainability and recycling and be a catalyst for change through the power of coffee. Be proud to represent a brand that cares.

+ **Store Operations and Safety** : Assist with shipments, arrange eye-catching displays, and ensure boutique cleanliness. Your attention to detail will create a welcoming and visually appealing space for our customers.

+ **Training and Learning** : You will undergo a training period that will equip you with the skills and coffee knowledge needed for success.

**WHAT YOU’LL BRING:**

+ You are inherently a people person and thrive in a customer service environment.

+ You enjoy working in a fast-paced environment, thinking on your feet, and adapting to change.

+ You are punctual and available to work open and closing shifts, weekends, and holidays.

+ You have patience for day-to-day challenges and are resourceful in troubleshooting on the spot.