Senior Manager, Medallia Solution Engineer

At Pfizer we make medicines and vaccines that change patients' lives with a global reach of over 780 million patients.

Pfizer Digital is the organization charged with winning the digital race in the pharmaceutical industry.We apply our expertise in technology, innovation and our business to support Pfizer in this mission.

The Commercial Creation Center & CDI (C4) team builds and maintains the platforms and capabilities that enable Pfizer Business Units to connect digitally with our external customers and effectively engage and collaborate across teams internally. This includes all digital (web, mobile, omni-channel, & devices) products, platforms, services, and experiences in service of patients, HCPs, payors, pharmacists, or clinical sites. We build advanced cloud-based technology solutions at a global scale that positively impact Pfizer business performance.

**Patient and Marketplace Corp. Affairs:** Within C4, the Patient and Marketplace Corp. Affairs team is accountable for delivering patient-facing digital companions and external marketplace solutions to increase customer value and simplify specialty pharma services to ensure patients can acquire Pfizer breakthroughs.

Corp. Affiars team plays a key role in the delivery of Medallia. Your responsibilities will include designing, implementing, and supporting Medallia's customer experience management software solutions. This role requires a deep understanding of Medallia's products, as well as strong technical abilities to configure and customize the platform to meet client requirements.

The Solutions Engineer is a senior technical role responsible for developing ideas and leading the design and overseeing the implementation of complex cutting-edge technical solutions across business units. This roleserves as the bridge between business requirements and technical capabilities, translating stakeholder needs into innovative and scalable solutions that leverage emerging technologies.

**ROLE RESPONSIBILITIES**

**Subject Matter Expertise - General**

+ Design and architect technical solutions that address stakeholder needs while adhering to best practices, industry standards, and Pfizer's technology strategies.

+ Develop detailed technical specifications, system architectures, and implementation plans for immersive solutions.

+ Oversee the implementation of digital solutions by development teams, ensuring adherence to the defined technical architecture and design principles.

+ Ensure compliance with relevant regulations, security protocols, and industry best practices related to solution development and deployment.

+ Gather and analyze client requirements for Medallia implementations, working closely with the business, project managers and other stakeholders.

+ Design and architect solutions that meet client needs, leveraging Medallia's core platform and integrations with other systems.

+ Configure and customize the Medallia platform, including survey design, reporting, dashboards, text analytics, and other features.

+ Experience designing and programming surveys and analyzing survey data

+ Develop custom integrations and extensions using Medallia's APIs and software development kits (SDKs).

+ Provide technical guidance and best practices during implementation projects.

+ Conduct user training and knowledge transfer to ensure successful adoption of Medallia solutions.

+ Troubleshoot and resolve technical issues, working with Medallia support teams as needed.

**Strategic Leadership & Delivery**

+ Take risk-based approach to advance innovative processes and

+ methodologies based on comprehensive business knowledge for evaluation and recommendation of appropriate technologies, platforms, and frameworks, considering factors such as scalability, performance, security, and integration with existing systems.

+ Stay up-to-date with the latest advancements in technologies, industry trends, and best practices, and drive the adoption of new solutions and strategies.

**Resource and Financial Management**

+ Manages and leads people, technological and financial resources within the Business Unit, lead by influence rather than direct authority.

**Cross- Team Collaboration**

+ Collaborate with the Delivery Lead, Service Owners, stakeholders, and development teams to gather and analyze business requirements.

+ Collaborate with cross-functional teams, including the Technical Services Leads and Platform teams, to ensure seamless integration and support for solutions with Pfizer's digital platforms and technologies.

+ Use a variety of communication tools and techniques to present complex ideas; Anticipates potential objections and influences others

**Coaching and Mentorship**

+ Conduct technical design reviews and solution evaluations to ensure alignment with business requirements, technological constraints, and industry best practices.

+ Actively shares knowledge with multiple functions in Global Business Unit through existing knowledge sharing processes/systems on technical design reviews and solution evaluations to ensure alignment with business requirements, technological constraints, and industry best practices.

+ Contributes to the development of organizational knowledge management processes/systems

**BASIC QUALIFICATIONS**

+ Bachelor's degree in Computer Science, Software Engineering, or a related technical field.

+ 7+ yearsof extensive experience in solution architecture, technical design, and implementation of complex software systems, with a focus onMedallia Customer Experience.

+ Strongunderstanding ofMedalliadevelopment technologies, platforms, and frameworks, along with their strengths, limitations, and integration capabilities.

+ Strong proficiency in programming languages, development tools, and software engineering practices relevant to theMedallia platform.

+ Excellent problem-solving, analytical, and decision-making skills, with the ability to navigate complex technical challenges and trade-offs.

+ Strong communication and collaboration skills, with the ability to effectively convey technical concepts to both technical and non-technical audiences

+ Familiarity with agile development methodologies, project management practices, and software development life cycles.

+ Passion for exploring emerging technologies and driving innovation in the field ofCustomer Experience.

+ Strong attention to detail and commitment to delivering high-quality, robust, and scalable technical solutions.

+ Experience with Agile development & Agile teams.

+ Strong communication, presentation, and facilitation skills, with the ability to influence and persuade senior executives and stakeholders.

+ Ability to navigate ambiguity, prioritize multiple tasks, and adapt to changing requirements and environments.

+ Experience with Medallia or other experience management platforms

+ Experience with DXA preferred

**Certifications/ Training**

Medallia Certification (e.g. Admin, Customer Experience Professional, etc.)

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

**Other Job Details:**

+ **Last Date to Apply for Job: 9/18/2024**

+ Additional Location Information: Tampa, FL; Collegeville, PA

+ Work Location Assignment:Flexible. Must be able to work from assigned Pfizer office 2-3 days per week, or as needed by the business

The annual base salary for this position ranges from $117,300.00 to $195,500.00.* In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

* The annual base salary for this position in Tampa, FL ranges from $105,500.00 to $175,900.00.

Relocation assistance may be available based on business needs and/or eligibility.

**Sunshine Act**

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

**EEO & Employment Eligibility**

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

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