Global Security - Investigations Manager
**The Global Security (GS)** team conducts investigation, protects the firm's people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent and client collaboration. Teams are responsible for investigations developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations and security operations on a global basis in support of J.P. Morgan Chase, its employees, customers, assets, and facilities throughout the world.
This position is a Manager level on the GS Regional Investigations team. The position requires an advanced understanding of retail fraud and risk, internal risk, working with internal management and the law enforcement community. The manager will supervise and direct the activities of a team of investigators and perform investigations regarding internal code of conduct matters. The manager will be focused on root cause analysis and quantifying risk, communicating findings to management in a fashion that prompts system, process, and procedural change to address identified areas of concern.
Responsibilities Include:
+ Manages the investigation process with a focus on gathering evidence for investigations. Evidence is compiled in a logical fashion to identify suspects and perform root cause analysis.
+ Works closely with Risk and other key LOB personnel to analyze controls, based on investigation findings and recommend enhancements/remediation.
+ Works effectively with JPMC's cyber technology forensic support teams to discover how frauds occur through a deep understanding of JPMC systems and the processes that support them.
+ Analyzes and identifies fraudulent transactions based on actionable intelligence to mitigate reputational and financial risk.
+ Ensures proper mitigation efforts are taken on any/all significant intelligence leads related to cross channel fraud and risk issues.
+ Recognizes opportunities for addressing fraud issues, risks and exposures.
+ Maintains strong liaison and working relationships with all federal, state and local law enforcement and regulatory agencies, including international enforcement agencies.
+ Responsible for incorporating feedback from Investigators to identify credible, actionable intelligence
+ Develop criterion for items requiring action and to actively seek intelligence supporting specific ongoing investigations or risks.
+ Duties include gathering evidence, interviewing witnesses and suspects, documenting in case management system, working with law enforcement for the prosecution of investigations, complying with regulatory requirements, and identifying control and procedural issues.
+ Completes investigative field work for crimes against the Corporation.
+ Will encounter highly sensitive and confidential information.
Qualifications:
+ Experience in financial fraud investigations, related Law Enforcement or Retail Banking operations (Branch Manager, Assistant Branch Manager, Lead Teller Operations).
+ Bachelor's degree in Criminal Justice, Business, Cybersecurity related field or work experience desired
+ Industry recognized certifications such as CFE, PCI, etc. preferred
+ Knowledge of online banking systems, telephone banking risk management, EFT systems, and/or risk management preferred.
+ A basic understanding of organized criminal groups, online carding groups, digital currencies, and electronic crimes as they relate to electronic fraud.
+ Experience presenting to an audience regarding fraud or investigations
+ Ability to coordinate, work with and gain the trust of business stakeholders, technical resources, and third-party vendors.
+ Able to articulate sophisticated fact patterns to non-technical line of business risk partners and memorialize investigations into regular reporting requirements.
+ Able to interface with other bank investigators
+ A demonstrated bias toward action
+ Court room testimony experience is a plus.
+ Excellent written and verbal communication skills are required.
+ Ability to communicate effectively with representatives and technology specialists within the Lines of Business.
+ Able to brief GS management on key issues in a timely fashion.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans