Are you a dynamic leader ready to excel in a fast-paced, growth-oriented environment? Join us as a Transactions Supervisor and make a significant impact in Receivables Operations.
As a Transactions Supervisor in Receivables Operations, you will manage a team responsible for processing daily document transactions and extracting checks and remittances. Our division empowers customers to handle paper-based payments efficiently, capturing data with advanced technology and updating accounts receivable swiftly. Your role is crucial in expediting payment collections and ensuring timely account updates.
**Description for Internal Candidates**
Are you a dynamic leader ready to excel in a fast-paced, growth-oriented environment? Join us as a Transactions Supervisor and make a significant impact in Receivables Operations.
As a Transactions Supervisor in Receivables Operations, you will manage a team responsible for processing daily document transactions and extracting checks and remittances. Our division empowers customers to handle paper-based payments efficiently, capturing data with advanced technology and updating accounts receivable swiftly. Your role is crucial in expediting payment collections and ensuring timely account updates.
**Job responsibilities:**
+ Oversee daily workflow of specific workgroups and/or segments of the workflow process
+ Manage a team of full and part-time front-line employees
+ Handle complex customer relationships using service improvement tools and methodologies
+ Own remittance processing performance, allocating work to maximize productivity and quality
+ Manage shift operations, inform shift manager of delays, breakdowns, and resolve production/quality issues
+ Provide guidance and development for Team Leaders and Operations team members
**Required qualifications, capabilities, and skills:**
+ Minimum 2 years of supervisory/leadership experience
+ Ability to lead, direct, and be visible to staff and direct reports
+ Ability to coordinate and organize work while meeting multiple deadlines
+ Demonstrated ability to multi-task and balance numerous activities simultaneously
+ Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
+ Good decision-making skills and exceptional written and verbal communication skills
+ Core leadership abilities, strong planning/organization, motivation, problem-solving/conflict resolution, analytical, team building, and interpersonal skills are essential
**Preferred qualifications, capabilities, and skills:**
+ Experience in a remittance processing environment
**Schedule:**
+ Sunday - Thursday
+ 8:00 pm - 4:30 am
**Shift differential:**
+ 15%
This position may require you to work non-traditional hours and/or additional hours as business needs arise. The work schedule might be subject to change.
A Government Security Clearance may be required for this position. This includes, but is not limited to:
+ Fingerprints
+ Credit Check
+ Employment History
+ Tax Filing History (possibly)
+ References (possibly)
+ Proof of U.S. Legal Permanent Residence
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans