Location

Omni Tucson National Resort & Spa

Inspired by the sweeping views of the Santa Catalinas and the rich history of golf, this artful blend of natural beauty and recreation is elevated to a new level of discovery. The Omni Tucson National Resort & Spa has it all - from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship and desert-style golf courses.

The Omni Tucson National Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Tucson National Resort & Spa may be your perfect match.

Job Description

To wait on tables promptly, courteously and to serve the guests and members delivering extraordinary customer service , in accordance with Omni standards.

Responsibilities

+ Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the Resort.

+ Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.

+ Provide outstanding service to members and guests in a friendly and professional manner, following proper steps of service.

+ Must maintain full familiarity with menus and knowledge of beverage offerings, including wine service.

+ Complete station set-up and breakdown/side-work.

+ Maintain tabletop items and fold napkins according to specified standards.

+ Polish and clean all water glassware in assigned station during each shift.

+ Ensure salt and pepper, sugar caddies are full at all times.

+ Take food and beverage orders and upsell as often as possible.

+ Bus tables whenever needed due to circumstances. Dust all tables to include table legs.

+ Be pleasant, smile and greet all members and guests, using surnames when obtained.

+ Send orders using MICROS system.

+ Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.

+ Alert manager immediately if a member or guest has a suggestion, complaint or issue.

+ Present accurate check to guest and process payment.

+ Maintain cleanliness of the restaurant.

+ Assist in the orientation and training of new associates.

+ Assist in seating members and guests and answering phones for restaurant and room service as needed.

+ Cross train among other food and beverage outlets as needed.

+ Maintain knowledge of the resort property.

+ Attend department meetings and other required company trainings.

Qualifications

+ Must have and maintain current Food Handlers and TABC certifications.

+ Prior serving and cash handling experience preferred.

+ Must agree and adhere to compensation acknowledgment and tip reporting guidelines.

+ Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.

+ Must be able to work in a fast paced environment and multi task.

+ Must be able to work flexible shifts including nights, weekends, and holidays.

+ MICROS Experience preferred.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is theOFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email toapplicationassistance@omnihotels.com.

Job LocationsUS-AZ-Tucson

Posted Date2 days ago(1/17/2025 6:05 PM)

Requisition ID 2025-118598

# of Openings 1

Category (Portal Searching) Food & Beverage