Director of Cancer Center Operations
**JOB SUMMARY**
Director of Cancer Center Operations is responsible for planning, directing, and leading the day-to-day operations of one or more hospital or hospital outpatient departments for Baylor Scott and White Health (BSWH), which includes hospital operating units, professional services, ancillary support functions, and other services. Responsible for ensuring that BSWH hospital or outpatient unit delivers high quality patient care and efficient services delivered in a cost-effective manner. Oversees and leads the development and implementation of plans, policies, programs, and initiatives required to achieve financial, service, quality, regulatory, and community objectives. Leads operational activities to assess, measure, and evaluate current and proposed programs, processes, and practices and implements improvements as necessary. Ensures the operations are compliant with all applicable federal, state, local government laws and regulations, accrediting agency standards, and BSWH system-wide policies and controls. May represent the hospital and its operating units to external authorities or constituencies. Works closely with hospital executives, clinical leadership, and physicians to improve and grow operations of the hospital or outpatient department in accordance with overall BSWH strategies and objectives.
An entity Director translates and implements strategic plans and objectives for area of responsibility. Makes final decisions on operational matters and ensures achievement of objectives. Recommends policies and organizational changes for area. Plans and executes projects and initiatives that meet annual objectives. Plans and directs the operations of a department or area, with responsibility for staffing, processes, budgets, and costs of the unit. Leads and advises subordinate(s) to meet schedules, resolve technical problems, and monitor performance. Has a larger, more complex organization or functional area than a manager. Often has one or more managers or supervisors reporting to the role.
**ESSENTIAL FUNCTIONS OF THE ROLE**
1. Directs operations for assigned area of responsibility for BSWH.
2. Recommends and implements strategic and operational plans and priorities aligned with BSWH overall business objectives.
3. Develops and implements operational policies, programs, and initiatives that ensure attainment of performance targets, standardization of processes, appropriate staffing levels, and financial performance.
4. Collaborates with the leadership of each operational area to build relationships, improve communications, and ensure the highest levels of patient satisfaction and staff engagement.
5. Drives implementation of new business models, technologies, and practices based on business improvements and best practices.
6. Leads analysis and reporting on department and regional quality and financial metrics and implements actions to improve where necessary.
7. Improves organizational performance by identifying opportunities for improvement and recommends processes for improvement.
8. Communicates progress and insights on operational initiatives to senior leadership, cross-functional stakeholders, and employees.
9. Participates in operational committees and work teams across BSWH, collaborating on any inter-departmental needs, issues, and areas of improvement.
10. Ensures compliance with all applicable laws and regulatory requirements, as well as BSWH systemwide policies and procedures.
**KEY SUCCESS FACTORS**
1. Bachelor’s degree in business, health care administration, or related field preferred. Master’s degree preferred.
2. 3+ years of experience in health care operations or related area.
3. Experience in a leadership role preferred.
4. Ability to achieve results in a complex, highly matrixed organization, through direct leadership and influencing skills.
5. Excellent verbal and written communication skills at all levels of the organization.
6. Demonstrated ability to drive teams to decisions, synthesize varying points of view, and make course corrections as required.
7. Ability to establish credibility through clear and data driven discussions and presentations.
8. Demonstrated experience with data analysis, financial statements, and decision-making tools.
**BENEFITS**
Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
**QUALIFICATIONS**
- EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
- EXPERIENCE - 3 Years of Experience
As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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